Entry Clerk Customer Service

Julia Brown

****.*********@*****.*** +1-254-***-****

linkedin.com/in/juliajillbrown

Summary

• Leadership

• Project Management

• LMS Administration

• ERP Systems

• Training and Development

• Curriculum Development

• MS Office Suite (Power Point Expert)

• Documentation Control

• Document Development

• Data Management

• Time Management

• CAPA process

• Quality Assurance

• System Audits

• ISO-90001

• Procurement

• Data Analysis and Reporting

• Spreadsheets

Experience

Retired

When Covid-19 caused Dubois to shut its doors I took my retirement and helped my family through the additional challenges of home education and used the opportunity for some self-improvement. With those challenges resolved, I am ready to return to work in a more challenging role. Office Manager

Dubois Furniture Inc

Jun 2019 - Mar 2020 (10 months)

- Provide internal and external customer service through use of Genesis customer data system, answering phones, identifying customer needs and expectations, scheduling and tracking deliveries, ensuring products meet quality standards before being released for delivery, resolving customer complaints or escalating them to corporate customer service, processing loan applications, completing sales transactions, orders and invoices, generating reports and pricing labels, ensuring timely inventory transfers from and to main store.

- Support Sales Staff, Store Manager and Owners by participation in weekly staff meetings and product information sessions. Organize and maintain office 5S system. Cover store operations in absence of store manager. Train new office team members on methods and procedures. Generate reports and provide information on pricing, use of computer systems, balancing and reporting on daily receipts. Updating on product availability and ETA of new products. Coordinate daily activities with corporate Julia Brown - page 1

staff and owners. Present owners and management with improvement suggestions and creative problem solutions.

Client Services Proffessional

H&R Block

Jan 2015 - Jan 2016 (1 year 1 month)

- Track and communicate KPI and goals to staff.

- Provide excellent Customer Service by greeting and efficiently directing clints to tax professionals, use computers and data management system to schedule client appointments, remind customers of appointment date and time, educate customers on additional services available, maintain client folders with tax information and promptly file tax returns with IRS.

- Support Tax Professionals with ensuring all forms are signed and dated, file maintenance, document control, making copies, updates on KPI and goal status and completing financial transactions.

- Perform opening and closing procedures.

- Balance receipts, prepare deposits and deliver to bank. Manufacturing Technical Training Coordinator

Laerdal Medical

Oct 2008 - Aug 2015 (6 years 11 months)

- Conceptualized, designed, built, implemented and maintained the training system for over 100 employees. Tracked training to ensure 100% compliance. Assisted management with needs analysis to create curriculum for operators and staff to enable them to perform their work safely and effectively. Maintained training documentation, provide reports and metrics for review purposes to ensure compliance with company and ISO requirements. Develop and distribute materials to inform and increase the knowledge of team members' technical knowledge, knowledge of Six Sigma Continuous Improvement tools including DMAIC, DMADV, 5 Whys 5S, Value Stream Mapping, Pareto Charts, Route Cause Analysis, Kaisen, Poka-Yoke and Kanban System. Research external seminars and workshops and provide information on dates and locations. Participate in projects to improve the quality system as it relates to training. Manage projects related to Technical Training. Provide and deliver orientation training to line operators, staff and new hires. Provide training and certification for internal Qualified Instructors. Offer suggestions to improve company's training systems and materials.

- Drove continuous improvement for Business Processes Improvement as Cross-functional team lead and facilitator of the Product Excellence Group using Lean Manufacturing Practices and Problem- Solving Tools to remove waste and add value with over 180 completed improvement projects.

- Skillfully performed ISO:9001 Internal Quality System audits to uncover improvement opportunities within the Value Stream and turned those opportunities into process improvement through CAPA actions to improve value to the customer.

Shipping Coordinator

Laerdal Medical

Oct 2006 - Oct 2008 (2 years 1 month)

Production Planning and Expediting

• Point of contact between Sales and Manufacturing Communicate with Sales to identify priorities and report on lead times.

• Support Operations Management in determining lead times and give expected delivery dates through data analysis and use of ERP & SAP systems.

• Generate and distribute reports in Access to analyze demand and identify product for expediting. Julia Brown - page 2

• Coordinate with production and Supply Chain Management to expedite delivery of product to meet customer expectations.

Supervisor

Laerdal Medical

Jan 1999 - Jan 2006 (7 years 1 month)

- Manage, coach, train and lead a team of 15 Painters to achieve 100% of daily, monthly and annual production goals.

- Research sales history to proactively plan production schedules.

- Create, maintain, review and update all Process Documents and engineering Prototype Patterns to ensure current standard methods of production. Inspect completed parts against patterns to ensure compliance to standards.

- Review applications and conduct interviews to find qualified applicants, select qualified candidates for Painter roles. Evaluate performance of operators and conduct quarterly and annual Performance Evaluations. Use cross-functional team Leadership to promote teamwork and develop effective highly skilled team members capable of working individually and as a team through feedback, coaching, and training. Increase productivity through fully developing cross-trained team members.

- Communicate with other areas of production, to coordinate timely production of related components. Communicate with Sales and Operations to identify production needs and report on lead times.

- Creatively use Power Point and other MS Application to communicate Department KPI to operators and status on goals to management.

Painter

Laerdal Medical

Jan 1998 - Jan 1999 (1 year 1 month)

- Use medical research, photos and descriptions to create simulations for medical training purposes.

- Identified need for standardization of processes and patterns and created patterns to use for training purposes.

- Met production goals through effective time management allowing for increased sales and shorter lead times.

- Performed inventory counts and communicated needs to pull parts from supplier and provide inventory counts to controller for year-end audits.

- Follow safety guidelines. Assist in the training of new painters. Education

Simi Valley High School

DIPLOMA, General Studies

Extracurricular activities included participation in Science Club and Spanish Club. I served as president and on many committees as a member of Equestrian Trails, Inc, a regional organization to preserve and protect hiking and riding trails along the west coast, planning and executing horse shows and benefit events in the local community.

I completed one year of job experience as 8th grade Spanish Teacher at Sequoia Jr. High School where I was fully responsible for the successful education of 12 students as related to Beginning Spanish.

Licenses & Certifications

Julia Brown - page 3

Documentation Development and Control - Laerdal Medical Training Design and Development

CPR (CPR) - Laerdal Medical

- Expired but will renew

Skills

customer service • Microsoft Office • Lean Six Sigma • Continuous Improvement • Training • Curriculum Development • Data Analysis • Learning Management Systems • Public Speaking • Organization Skills

Honors & Awards

Excellent Customer Service Award - H&R Block

Mar 2016

Temple Regional Awards

Employee of the month - Laerdal Medical

Multiple Receipts

Julia Brown - page 4

Contact this candidate