Production Operator Store Manager

BM Barbara Morris

Austin, TX ***** 512-***-**** ********@*****.***

PROFESSIONAL

SUMMARY

Hardworking Production Operator offering 15+ years supporting manufacturing needs. Successful working long hours in challenging environments, moving supplies, organizing products and packaging shipments. Excellent history of working well with other team members and pitching in to help achieve team goals.

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. ACCOMPLISHMENTS My ability to train and motivate is one of my biggest accomplishments. I have had much success in this area in both Manufacturing and in Retail. I also trout stepping in as Store Manager at Family Dollar and bringing about the best inventory ever to a store that had historically made no profit as a major accomplishment.

SKILLS Item Transport

Safety Standards Compliance

Packing Slip Verification

Safe Machine Operation

Production Documentation

Customer Satisfaction

Training Junior Team Members

Defect Identification

Root Cause Analysis Participation

Line Work

Teamwork and Communication

Knowledge of Production

Processes

Visual Inspections

Client Support

Duty Assignments

Loss Prevention Strategies

Ordering Procedures

Marketing Activities

Closing Procedures

WORK HISTORY PRODUCTION OPERATOR 11/2008 to CURRENT ICU Medical

Set up and adjusted machines for day-to-day operations. Inspected final products to assess compliance with quality standards and established tolerances.

Took on additional shifts during peak work periods to keep projects on schedule.

Used established assembly instructions to complete jobs quickly, accurately and with zero errors.

Took part in company-offered training sessions to improve skills and knowledge.

Loaded supplies into machines by hand or by hoist. Inspected final products for defects and flaws using proper QA procedures. Documented production information via daily system logs and discussed issues with management.

Displayed good knowledge of safe operating and emergency procedures development and implementation.

Maintained machinery to prevent overloads and avoid malfunctions. Monitored machinery in operation to identify concerns and make corrections or report complex problems.

Demonstrated proper use of equipment to newly hired employees to avoid workplace injuries.

Actively participated in team projects and met critical deadlines. Used hand trucks, forklifts and scissor lifts to complete tasks and transport items.

Packaged finished Type products and prepared packages for accurate shipping.

STORE MANAGER 01/2006 to 08/2008

Family Dollar

Managed inventory control, cash control and store opening and closing procedures.

Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.

Completed point of sale opening and closing procedures. Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.

Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation. Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings. Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements. Supervised guests at front counter, answering questions regarding products.

Reconciled daily sales transactions to balance and log day-to-day revenue. Protected store from loss or theft by setting and enforcing clear security policies.

Rotated stock to achieve optimum appeal and minimize shrinkage. Maintained strong knowledge in handling of perishable products in dairy, meat and produce departments.

SALES COORDINATOR 05/2000 to 01/2006

Sara Lee Distribution

Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions. Compiled client profiles and entered information into operating system. Kept detailed records of sales and customer information in CRM software, updating database regularly to maintain top-notch service. Handled customer inquiries by staying up-to-date on market and industry trends and finding unique solutions to issues.

Improved productivity by increasing customer feedback and maintaining long-term business goals.

Forged and nurtured impactful relationships with customers to cultivate loyalty.

Set up appointments with potential and current customers to promote new products and services.

Conducted on-site product demonstrations to highlight features, answer customer questions and redirect concerns toward positive aspects. Presented Product or Service during retail trade shows to increase market share and make connections with potential customers. DEPARTMENT HEAD 07/1996 to 05/2000

Dillards Dept Store

Enforced organizational rules and incorporated policy changes into departments' day-to-day activities.

Maintained organized inventory with accurate records through proper ordering, tracking and auditing procedures.

Evaluated performance continuously to identify areas in need of improvement and implement strategies to keep team on-track. Collaborated with department personnel to coordinate multifaceted solutions to emerging problems.

Improved department operations by capturing numerous opportunities to streamline processes and reduce waste.

Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.

Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings. Partnered with merchandising team to plan and execute floor moves, merchandise placement and overall sales set-up.

EDUCATION Basic Studies 08/1986

Austin Community College, Austin, TX

Diploma 05/1984

Del Valle High School, Del Valle, TX

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