El Monte, Ca

626-***-****

adua9e@r.postjobfree.com

Ana C. Trejo

SKILLS

Bilingual - English & Spanish ( able to translate verbal, read, and written.)

Able to clarify the nature of a problem evaluate the alternatives and best solve the situation in a timely manner

Adapts quickly to different situations with a positive attitude

High phone and email experience

50-55 wpm

Able to interact properly with a wide range of people

Able to operate computers and other basic office equipment (such as microsoft, excel, and word.)

Handles details

Coordinates tasks and meets deadlines

4-5 customers service experience years

Listens attentively

Punctual and dependable

Works well with others

Cooperates and supports team

Enforces and encourages to follow company policies

Able to build professional relationships of mutual trust with clients/customers

Able to handle complaints and concerns in a sensitive way

EXPERIENCE

Autobest Corp., El Monte, CA — Administrative Assistant

Richard Flowers - Manager 626-***-****

October 2019 - March 13, 2020

Met and greeted customers with a positive attitude.

Processed and put into system daily customer orders.

Scheduled appointments

Keep daily update with customers and office employees on projects

Answered high volume of calls

Provided customers with daily inventory and tracking of orders

Handled payments

Issued customers credits and returns

Centric Parts, City of Industry, CA — Customer Service

Josie Luevano - Manager 626-***-****

November 2017 - October 2019

Processed and input customer orders.

Maintained given logs up to date such as inventory, returns, and tracking logs.

Prepared detail price sheets

Produced inventory reports

Worked side by side to off site sales team

Helped customers with product availability

Data entry

Email managing

Credited and handles company returns

Provided customers with RMA’s and labels for returns

Provided follow up with other departments to ensure service standards are being met

Acted as a liaison between warehouse and customers

BSI Wheels Inc., Santa Fe Springs CA. — Customer Service

Octavio Cruz - Manager 626-***-****

February 2015 - June 2017

Entered daily orders into quickbooks

Reviewed accuracy of invoices prior to submission

Processed customer returns and issued proper credit following customer policies

Issued reports for sales representatives

Handles commissions

Investigated and resolved billing discrepancies

Assisted team members and team projects as needed

Responded in a timely manner to emails and calls

Continuously maintained working knowledge of all company products and promotions

Managed cost of shipping packages, coordinated drop off, and pick ups

Whittier Dental Center, Whiiter, CA. — Dental Assistant

Zahra S. - Manager 562-***-****

August 2014 - JAnuary 2015

Chairside assistance to Dentist

Procedure set up and organization

Sterilized instrument

Cleaned up and disinfected rooms as needed

X-ray capable

Jim’s Famous restaurant, Pico Rivera, CA. — Host

Angelo Fraoski - Manager 562-***-****

June 2012 - January 2015

Maintained a proper clean area

Dish washed when needed

Handled drive thru on a daily

Provided customers

EDUCATION

South El Monte High School, California — Diploma

September 2008 - June 2012

Rio Hondo Community College, California — Dental Assistant Certificate

June 2013 - August 2014

Rio Hondo Community College, California — Nursing

August 2019 - Attending

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