JENNIFER COURSEY

adua99@r.postjobfree.com 912-***-**** Lyons, GA 30436

Summary

Dependable team member trained in register operations and customer service. Contributes to smooth front-end operations and goes beyond requirements to handle customer needs. Reliable, team-oriented, and efficiently completes assignments.

Skills

Staff and educator guidance Data-driven instruction Technology integrations Team collaboration Computer skills Teambuilding

Planning & organizing AR/AP

Accounting support

Data entry documentation Mail management

Advanced MS Office Suite knowledge Timeline Planning and Management

Insurance eligibility verification Check processing

Microsoft

Strong problem solver Data entry Resourceful

Social media management Health insurance processing Office supplies ordering Administrative skills

Cash transactions

Front office management Technologically savvy

Experience

Affinis Hospice/CHSGa Home Health Vidalia, GA

SUPPORT SERVICE COORDINATOR

11/2018 - Current

Set up equipment – iPhone/iPad/laptops/desktops

Support with Matrixcare issues within the company- SuperUser Ordered equipment- iPhone/iPad/laptops/printers/desktops

Set up security software

Keep all equipment compliant with software and equipment updates Send to Helpdesk if needs a higher tier of technical support

Discussed curriculum changes with department staff and principals to facilitate action plans.

Facilitated staff meetings to convey policy changes and hear employee input.

Developed instructional methods and content for associate Annual learning

Created new accounts, reset passwords and configured access to servers and file management software for users.

Assisted customers with various types of technical issues via email, live chat and telephone.

Maintained records, logs and lifecycle documentation of work requests. Increased overall company performance through improved IT uptime and cost reductions.

Communicated with customers to identify issues, walk through solutions

and initiate corrective actions to restore service and functionality. Resolved customer issues by explaining self-help techniques that resulted in minimal personnel involvement.

Documented and updated case notes for each customer and work order. Opened service tickets for clients, documenting user information and description of problem.

Maintained compliance with established and updated policies and procedures with minimal supervision.

Kept customers informed about issue resolution progress and provided updated estimated times of resolution on ongoing basis.

Increased technical knowledge by reading trade publications, operating manuals and diagnostics information.

Served as first point of contact for incoming technical service calls and emails.

Initiated shipments to send equipment to clients and tracked return shipments.

Affinis Hospice/CHSGa Home Health ADMINISTRATIVE ASSISTANT 06/2017 - 11/2018

Prepared Remote Deposits Assisted HR with new hires

Developed administrative processes to achieve organizational objectives and improve office efficiency.

Managed physical and digital files, monitored spreadsheets and updated reports to coordinate project materials.

Prepared and prioritized calendars and correspondence. Responded effectively to sensitive inquiries or complaints.

Utilized editing programs to proofread content for typo-free emails, memos and documentation.

Coordinated appointments, meetings and conferences.

Answered phone calls and emails to provide information, resulting in effective business correspondence.

Obtained scanned records and uploaded to database.

Delivered exceptional customer service through direct communication with clients and team members.

Oversaw office inventory and timely reordering of supplies.

Processed financial documents, contracts, expense reports and invoices. Responded to inquiries via email, telephone and social media platforms. Scheduled and coordinated meetings, appointments and travel arrangements for managers or supervisors.

Conducted accounts receivable duties by invoicing, researching chargebacks and analyzing discrepancies and reconciliations.

Registrar

FRONT OFFICE COORDINATOR and

BILLER, Meadows Regional

12/2012 - 06/2017

Thoroughly investigated past due invoices and minimized number of unpaid accounts

Recorded and filed patient data and medical records

Carefully reviewed medical records for accuracy and completion as required by insurance companies

Directed patient flow during practice hours, minimizing patient wait time Examined diagnosis codes for accuracy, completeness, specificity and appropriateness according to services rendered

Scheduled patient appointments

Completed registration quickly and cordially for all new patients Monitored shared email in-boxes and ensured inquiries were addressed

Consistently ensured proper coding, sequencing of diagnoses and procedures

Quickly responded to staff and client inquiries regarding CPT codes Added modifiers as appropriate, coded narrative diagnoses and verified diagnoses

Confirmed patient information, collected co-pays and verified insurance Posted charges, payments and adjustments

Accurately entered procedure codes, diagnosis codes and patient information into billing software.

Optim Healthcare Reidsville, GA

Registrar

08/2011 - 12/2012

Registered patients for surgery

Recorded and filed patient data and medical records Arranged and assisted with hospital admissions

Scheduled surgeries and procedures in conjunction with Surgical Coordinator

Confirmed patient information, collected co-pays and verified insurance Consistently informed patients of their financial responsibilities prior to services being rendered

Remained up-to-date with all insurance requirements, including the details of patient financial responsibilities, fee-for- service and managed care plans Efficiently performed insurance verification and pre-certification

Education and Training

Southeastern Technical College Vidalia, GA

Diploma in Medical Assistant

2000

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