Administrative Assistant Data Entry

Janiyah Shelton

Administrative Assistant

Charlotte, NC • ******@*****.*** • 404-***-****

Organized and independent Administrative assistant with proven interpersonal skills and comprehension of problem solving and company policies.

WORK EXPERIENCE

Receptionist & Administrative Assistant July 2021 – Present Alston & Bird, Charlotte, NC

● Assist any visiting attorneys in the office to make sure they have a great office experience.

● Call references for potential staff hires, handle expenses for supervisors, and handle data entry for the records department.

● Answered phone calls, greeted clients, and handled all front desk responsibilities.

● Maintained accurate client records and provided office employees with assistance. Photographer January 2016 – Present

Janiyah Photography, Charlotte, NC

● Specialize in portrait photography.

● Took over 50 shoots, portraits and event related photography.

● Gained a 2,000+ following on my Instagram business page.

● Handled paperwork, billing, and scheduling.

● Enhanced, edited, and retouched images using a variety of programs. Customer Care Agent November 2020 – July 2021

Williams Sonoma, Charlotte, NC (remote)

● Addressed customer questions and concerns regarding product and delivery information.

● Provided product information, review alternative solutions if an item is out of stock and place orders for the customer.

● Checked inventory, process returns, issue replacements and credits for damaged or defective merchandise.

● Redirected calls as needed and worked with my supervisor to address any outstanding issues or concerns.

● Discussed promotions, products, and anything pertaining to better and more satisfactory service for the customer.

EDUCATION

Bennett College, Greensboro, NC

Bachelor of Science — Journalism and Media Studies SKILLS & OTHER

Software Skills: Adobe Suite, Microsoft Office, Microsoft Excel, Data Entry, ChromeRiver, G-Suite, IRM Desktop, SharePoint

Skills: Communication, Attentive to Detail, Scheduling Appointments, Preparing Agendas, Conflict Resolution, Phone Etiquette, Time Management, Expense Reports, Team Player, Highly Organized, Interpersonal Skills

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