Data Entry Customer Service
Resume:
Elsa Lambert
Jacksonville FL 32223
********@*****.***
A senior professional with 20 years of experience in telephone roles, customer service, administrative positions and data entry. I also have 15 years of experience in the mortgage industry. I am seeking a position within a company that will allow me to hone my skills in the workforce and aid in the productivity of that company in any way possible.
Work experience:
Select Portfolio Servicing
March 2022 – present
Collector
Responsibilities include: Delivering personalized service to the customer throughout the life of the loan to solve customer inquires and manage the customer relationship throughout the default process in a call center environment. The CCE will be the liaison between the customer and any other mortgage operations groups as necessary.
Triad Financial Services
November 2018- March 2022
Collector/customer service/closer
Responsibilities include:
Collections: Analyzing documents and using skip tracing tools to build accounts for consumers and placing high volume of calls to consumers. Making outbound calls, negotiating and assessing consumer’s finances to resolve past due balances.
Customer service: Taking inbound calls, assisting customers with questions relating to their accounts and answering escrow questions, also sent payoffs to consumers and other companies asking for pay offs. Also answering website questions to consumers about their accounts and kept up with voice mail inquiries.
Closer: verified closers documents to accuracy and sent to lenders and to counties for recordings.
NCC Business Services:
August 2015- November 2018
Responsibilities include:
Data entry, analyzing documents and using skip tracing tools to build accounts for consumers, placing high volume of calls to consumers. Also taking inbound calls, negotiating and assessing consumer’s finances to resolve past due balances. Assisting consumers with their questions and needs, retaining an active knowledge in state and nationwide laws.
Allied Financial Services
August 2010 – September 2014
Responsibilities include:
Reviewing parking tickets and toll violations, sending clients notices of parking tickets and toll violations, entering parking tickets to client accounts, making on line payments to jurisdictions and reviewing bank statements. Also sent receipts of bank statement to upper management for review; provided front line support to team and demonstrated strong resolution skills.
Education:
High school diploma in business education and attended New York University for English studies.
Skills:
Proficient in quick books, general ledger, outlook, power point, accounts payable, Journal entries and bank reconciliation.
Contact this candidate