ANISHA RAMHARACK

Houston, TX adua5d@r.postjobfree.com 516-***-****

SUMMARY

Highly persuasive, service-oriented professional with records of accomplishments of consistently meeting and exceeding given targets. Excellent communication and organizational skills coupled with strong work ethics aimed at projecting a positive company image. Expert in delivering consistent customer service to ensure client satisfaction and service improvement. Skilled in maintaining a positive and professional attitude towards co-workers and customers, aiming to ensure constant satisfaction. Unmatched ability to promptly respond to queries, and handle complaints in accordance with set instructions. Currently seeking a position that will utilize all skills, abilities, and areas of expertise. Confident that my skills, determination, work ethic, and positive attitude will prove to be a valuable asset to any organization.

CORE COMPETENCIES

Strong knowledge of customer service processes including handling complaints, inventory or product availability, service issues, and accounts receivable.

Ability to meet deadlines without compromising accuracy, excellent product quality, and attention to detail.

Ability to quickly learn and retain new program information and apply knowledge to enhance the quality of given targets.

Excellent customer service skills and the profound ability to be customer-centric.

Able to demonstrate composition and critical thinking in accordance with all levels of stressful situations. SKILLS & KNOWLEDGE

Administrative

Business Management

Coordination

Scheduling

Customer Service

Self-Motivated

Attention To Detail

Team Leadership

Project Management

Staff Development

Communications

Organizational

Critical Thinking

Proficient in Microsoft

Word, Microsoft Office,

and Excel

Multi-tasking

Time Management

Strategic Planning

Self-Presentation

Goal-Oriented

Enthusiastic

Customer Support

Negotiation

Strong Work Ethic

Problem Solving

Customer Care

Public Speaking

Troubleshooting

Results Driven

WORK EXPERIENCE

Military

US Air Force Seymour Johnson Air Force Base, NC

Served as a custodian of the classified documents and functioned as a classified courier.

Provided active participation in team projects including assisting supervisors.

Documented and processed classified materials for specific units

Professionally learned and fixed classified equipment necessary for multi-million dollar projects.

Answered and made inbound/outbound calls regarding scheduling team members for mandatory trainings as well as inquiries about specific units.

Assistant Case Manager

Kris Homecare Agency

Worked with staff members to determine work schedules that meet client behavior and frequent check-in habits so that benefits would be provided.

Reported changes with clients' participation in programs to aid the payroll and invoicing processes.

Managed staff development through workshops, seminars, and other opportunities.

Assisted potential new clients with schedule corrections, hiring events, program changes, appointments, and transit implications by telephone.

Administrative Assistant

Rehab Care Physical Therapy Mineola, NY

Processed incoming calls, handled requests, and relayed messages using medical terminology.

Working closely with the manager to provide effective assistance for specific aspects of business operations. Greeted guests with friendliness and professionalism.

Assisted manager in all business operations and paperwork.

Submitted appropriate medical records for appropriate services Executive Assistant/Receptionist

Alpha Healthcare Supply, Inc. Queens, NY

Maintained a clean and organized environment for colleagues and customers.

Answered and directed phone calls to the service and sales departments accordingly.

Provided outstanding customer service while preparing the customer's contract and paperwork.

Confirmed appointments, communicate with clients, and updated client Assistant/Treasurer

Women's Health, Rights- Boston

Managed corporate payroll function, ensuring timely, semi-monthly payments to employees.

Monitored and analyzed financial, statistical, and operational data trends.

Advised management regarding significant expenditures to keep operations in line with budget limitations. Planned and managed annual budgets, tracked expenses, and investigated discrepancies to maintain optimal controls.

Implemented numerous improvements in process, analytics, and reporting which have enhanced the accuracy, turn-around time, and information content of the forecast. Project Manager

Suffolk University- Boston, MA

Developed and initiated projects, managed costs, and monitored performance.

Ensured awarded contract work was completed on schedule and under budget.

Achieved project deadlines by coordinating with contractors to manage performance.

Personally traveled to attend various panels and conventions with the intent to interview potential influencers. Senior Barista

The Thinking Cup-Boston, MA

Consistently provided friendly guest service and heartfelt hospitality.

Promoted coffee consumption by educating customers; selling coffee and coffee grinding and brewing equipment, accessories, and supplies; preparing and serving a variety of coffee drinks, along with pastries.

Generated revenues by attracting new customers; defined new and expanded services and products while replenishing supply by ordering within the given budget.

Continually provided exceptional service to customers by being friendly, knowledgeable, and accommodating. Barista

Barrington Coffee Roasting-Boston, MA

Assisted patrons in finding seats inside the coffee shop and taking their orders.

Ensured that any complaints are entertained in a positive manner with a view to keep patrons happy and ensure recurring business.

Created a wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.

Made and served many cafe beverages per day with speed, quality, and consistency. EDUCATION

High School

Suffolk University-Biochemistry

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