Becky Barron

*** * ***** ******, ******, CO ***** 817-***-**** adua4v@r.postjobfree.com

Objective

To obtain a position within Comcast where I can apply my education and many years of experience in customer service to provide clients with high quality customer experience.

Education

BUSINESS MANAGEMENT DEGREE DATE EARNED WESLEY COLLEGE

·Florence, MS 3.78 GPA

MEDICAL ASSISTANT CERTIFICATION & OFFICE MANAGEMENT DATE EARNED CCMDC

·Denver, CO 3.55 GPA

Experience

CUSTOMER EXPERIENCE SPECIALIST COMCAST CABLE 2016-PRESENT

·Career Progression CE4 Repair.

·Customer De-Escalation Agent.

·On Innovations & Incubation Team with Introduction of SMS.

·Member of the Employee Engagement Team.

·Ability to troubleshoot and find root cause for internet, cable and phone services.

FRONT OFFICE COLORADO ORTHOPEDICS & PROSTHETICS 2012-2016

·Assisted Director of Operations with all clerical and administrative duties.

·Liaison for patients pertaining to all insurances and financial settlements. Set up payment plans.

·Incoming calls for five lines, post payments, verification of benefits and all admin work for DOO.

DISPATCHER SUPER SHUTTLE 2010-2012

·Successfully routed 15 drivers per day.

·Maintained contact with customers, drivers and airport security to ensure on time arrivals.

·Accuracy in billing quotes to customers to ensure the upmost in customer service.

DISPATCHER UPS 2003-2010

·Pick up and deliver packages in a timely manner.

·Completed all necessary paperwork accurately.

·Pull and prepare orders for drivers and independent contractors’ pick up.

Skills

·Microsoft Office proficient.

·Excellent written and verbal communication skills.

·Ability to multi-task and work under pressure.

·Flexible, team player and adapt to change quick to meet business needs.

·CSG, Einstein and Watch Tower knowledge.