Customer Service Personal Assistant

Dakota Craine

Phoenix, AZ ***** • 631-***-**** • adua2u@r.postjobfree.com

https://www.linkedin.com/in/dakota-craine-683b91158/ Professional Summary

Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward- thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.

Skills

• Managing Operations and Efficiency

• Training and Development

• Onboarding and Orientation

• Complex Problem Solving

• Scheduling and Coordinating

• Employee Coaching and Motivation

• Hiring and Training

• Goal Setting

• Problem Resolution

• Team Building

• Performance Tracking and Evaluation

• Shift Scheduling

Work History

Executive Recruiter, 1/2021- Current

Keller Group Phoenix, AZ

• Full-cycle recruiting, including sourcing, screening, presenting top talents to hiring managers.

• Build candidate pipelines proactively.

• Lead interview feedback discussions and provide coaching to hiring managers and other interviewers to enable them to select the right candidate for their needs.

• Maintain and ensure compliance with local recruitment policies & procedures Director of Customer Service, 07/2019 to 11/2021

Apiece Apart- New York, NY

• Worked with assisting customers through different communication channels such as email, phone and zendesk about any issues or questions they may have.

• Collaborated and escalated issues to other team members to find solutions for the clients.

• Collected and summarized feedback from customers to give to other team members to improve the overall customer experience.

• Built strong relationships with field operations team to support business development opportunities and improve service.

• Responded to disruptive events using crisis management techniques to offer corrective solutions and maximize customer satisfaction.

• Described product and service details to customers to provide information on benefits and advantages.

• Provided company information and policies to customers upon inquiry. Personal Assistant, 05/2021 to 09/2021

Private Client – East Hampton, NY

• Responded to emails and other correspondence to facilitate communication and enhance business processes.

• Kept detailed track of household and maintenance inventory and schedules.

• Sourced and ordered office equipment and supplies.

• Managed pet care, phone screening, shopping and bill paying to provide clients with premium family time.

• Maintained appropriate filing of personal and professional documentation.

• Organized clients' homes prior to arrival home and performed house-sitting duties.

• Oversaw personal and professional calendars and coordinated appointments for future events.

• Provided multifaceted services to career professionals by running errands, managing mail, scheduling appointments and arranging transportation.

• Displayed absolute discretion at handling confidential information.

• Coordinated and planned vacations for family.

• Picked up and dropped off clients at airport.

Assistant Manager, 06/2018 to 07/2019

Michael Kors- Southampton, NY

• Acting manager when I opened and closed the store in the absence of store manager.

• Oversaw the day-to-day operation of the store.

• Handled the managing of staff, payroll and schedules.

• Worked to constantly network with new clients and maintain relations with former clients.

• Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.

• Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.

• Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.

• Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.

• Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.

• Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.

Owner, 01/2015-05/2018

Lisa's Lovely Organic Juice Bar – New York

• Owned and operated a local juice bar.

• Completed all the buying for inventory, weekly orders of produce and supplies.

• Set up the POS system of Shop keep and worked with all of the back business.

• Created a menu that worked best with our main purpose in helping people achieve a healthy lifestyle.

• Maintained and conducted a high energy, fast moving, and a clean environment for the workplace.

• Dealt with staff directly and managed each person to the best of my ability. Customer Service/ Key Holder, 05/2010 to 03/2015

East Hampton – New York

• Was number one sales person in the East Hampton location, top 5 company wide.

• Senior sales, sold over 1.5 million dollars each year worth of merchandise.

• Maintained the store and was acting manager when I opened and closed the store.

• Made quick and educated decisions based on the wellbeing of the store and the reputation of the company.

• Transferred merchandise from store to store.

• Dealt with extremely high-end clients on a daily basis; via email, text or phone.

• Had over 200 detailed clients in my client book and had strong relationships with all.

• Worked closely with the buying department on what new items my clients would be interested in. Especially when dealing with high end designers such as Chloe, Alaia and Missoni.

• • Worked 1 day a week in Uptown location with private appointments with my clientele throughout the fall and winter.

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