JAFFNIE DEFRIESE

*** ********** ***, **********, ** 30117 H: 706-***-**** adua26@r.postjobfree.com

Summary

Personable and dedicated administrative assistant with extensive experience in customer service industry. Solid team player with upbeat, positive attitude and proven skills. Motivated to maintain customer/patient satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Skills

●Report creation

●Process optimization

●Project management abilities

●Inventory control

●Adaptive team player

●Call center experience

●Office equipment proficiency

●Customer relations

●Problem-solving abilities

●Product organization

●Clerical support

●Date Management

Schedule and calendar management

Experience

Installation Coordinator: Maxwell Heating and Cooling, Inc. - Carrollton, GA

May 2022 - November 2022

●Responsible for incoming calls, taking messages, and transferring calls

●Creates reports for monitoring services

●Make daily bank deposits

●Enter invoices and processing

●Communicates with the customer for the full installation process

●Register equipment

●Validate warranty and reimbursement

●Creating a daily schedule for seven technicians.

Student Services Secretary/Administrative Assistant: Carroll County School System Carrollton, GA

Central High School: July 2014-May 2022

●Manage and oversee student attendance for entire school grades 9-12

●Coordinates meetings for Administration, Parents and Teachers, Coordinates reports for student summary enrollment and attendance

● Responsible for answering incoming calls, taking messages, and transferring calls to appropriate areas

●Creates reports for all mandatory requirements of emergency drills

●Corresponds and communicates with emergency services throughout a crisis Document, record, scan and file all necessary documentation needed for student attendance

●Reports to administration for behavioral issue with students or parent concerns

●Greets all visitors to school

●Manages door security system

●Assist teachers with needs from parents and students

Customer Service Representative/Insurance Coordinator–Dr Bill Miller Orthodontics

LaGrange, GA: August 2011- Mar 2014

●Filed and corresponded Insurance claims

●Received and deposited Insurance checks

●Scheduled appointments in busy environment for patients

●Answered multiple line incoming calls and sent messages to appropriate area

●Addressed patient's concerns with billing and account issues

●Processed patient account billing

Customer Service Representative/Insurance Coordinator– MRS Homecare Inc.

LaGrange, GA: April 2005-August 2011

●Obtained prior authorization and precertification for outpatient procedure

●Assisted in managing staff

●Obtained data such as patient, insurance ID, insurance provider and medical codes to properly file insurance claims

●Filed and tracked insurance claims and communicated claims status to patients

●Referenced monthly aging reports to follow up on unpaid claims and obtain maximum reimbursement

●Trained staff on current Medicare regulations and guidelines Verified insurance and communicated coverage to staff and patient Maintained compliance with local, state, and federal regulations governing insurance, including Medicare and Medicaid requirements

●Reviewed accounts receivable reports, insurance contracts and weekly financial reports

●Ordered supplies for warehouse

Education and Training

High School Diploma

Callaway High School Hogansville, GA

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