Customer Service Dining Server
Resume:
Gregorio Hernandez
CUSTOMER SERVICE
Details
Melrose Park, United States
********@*******.***
PLACE OF BIRTH
Chicago
Skills
Leadership Skills
Problem Solving Skills
Analytical Thinking Skills
Creative Problem Solving
Inventory Control
Customer Service Skills
Hobbies
Reading and dining
Languages
English
Spanish
Profile
An experienced manager seeking a challenging role where I can utilize my leadership skills, drive results, and bring my passion for people management to help an organization achieve its goals. With a track record of success in leading teams, improving processes, and delivering results, through excellent customer service skills, strong attention to detail, and the ability to work in a fast-paced, high-pressure environment.
Employment History
Manager atLa Dulce Vida Neveria, Melrose Park
JANUARY 2010 — JANUARY 2023
1.Managing a team of employees: Recruiting, training, scheduling, and supervising staff to ensure customer satisfaction and efficient operations.
2.Maintaining inventory and ordering supplies: Ensuring that the shop is fully stocked with all necessary ingredients and supplies.
3.Maintaining a clean and safe environment: Regularly cleaning and maintaining the shop to meet health and safety standards.
4.Monitoring financial performance: Keeping track of sales, expenses, and other financial metrics to ensure the shop is profitable.
5.Developing and implementing promotions and marketing strategies: Coming up with creative ideas to attract customers and increase sales.
6.Providing excellent customer service: Ensuring that customers have a positive experience and are satisfied with their orders.
7.Resolving customer complaints and disputes: Handling any customer concerns or issues in a professional and timely manner.
8.Staying up-to-date on industry trends and new products: Keeping abreast of industry developments and considering new products and flavors to add to the menu.
Manager at Dulce Vida Juice Bar, Hanover Park
JANUARY 2014 — JANUARY 2023
1.Managing a team of employees: Recruiting, training, scheduling, and supervising staff to ensure customer satisfaction and efficient operations.
2.Maintaining inventory and ordering supplies: Ensuring that the shop is fully stocked with all necessary ingredients and supplies.
3.Maintaining a clean and safe environment: Regularly cleaning and maintaining the shop to meet health and safety standards.
4.Monitoring financial performance: Keeping track of sales, expenses, and other financial metrics to ensure the shop is profitable.
5.Developing and implementing promotions and marketing strategies: Coming up with creative ideas to attract customers and increase sales.
6.Providing excellent customer service: Ensuring that customers have a positive experience and are satisfied with their orders.
7.Resolving customer complaints and disputes: Handling any customer concerns or issues in a professional and timely manner.
8.Staying up-to-date on industry trends and new products: Keeping abreast of industry developments and considering new products and flavors to add to the menu.
Banquet and Fine Dining Server at Crown Plaza Hotel, Rosemont
JANUARY 2008 — DECEMBER 2000
1.Greeting and seating guests: Welcoming guests to their tables, answering any questions about menu items, and helping guests to their seats.
2.Taking orders: Accurately taking and entering food and beverage orders, ensuring that guests receive the correct items.
3.Serving food and beverages: Presenting and serving dishes to guests in a timely and professional manner.
4.Maintaining a clean and organized environment: Clearing and resetting tables, and keeping the dining area tidy and organized.
5.Checking on guests: Regularly checking on guests to ensure they are satisfied with their experience and addressing any concerns they may have.
6.Handling payments: Processing payments accurately and efficiently, ensuring that guests receive accurate change and receipts.
7.Following proper health and safety procedures: Following all food safety and sanitation guidelines to maintain a safe and hygienic dining environment.
8.Staying up-to-date on menu offerings and specials: Keeping abreast of menu changes and specials, and being able to effectively communicate them to guests.
01/2003atMay Street Market, Chicago
JANUARY 2003 — DECEMBER 2007
1.Greeting and seating guests: Welcoming guests to their tables, answering any questions about menu items, and helping guests to their seats.
2.Taking orders: Accurately taking and entering food and beverage orders, ensuring that guests receive the correct items.
3.Serving food and beverages: Presenting and serving dishes to guests in a timely and professional manner.
4.Maintaining a clean and organized environment: Clearing and resetting tables, keeping the dining area tidy and organized.
5.Checking on guests: Regularly checking on guests to ensure they are satisfied with their experience and addressing any concerns they may have.
6.Handling payments: Processing payments accurately and efficiently, ensuring that guests receive accurate change and receipts.
7.Following proper health and safety procedures: Following all food safety and sanitation guidelines to maintain a safe and hygienic dining environment.
8.Staying up-to-date on menu offerings and specials: Keeping abreast of menu changes and specials, and being able to effectively communicate them to guests.
Education
High School Diploma, Foreman College and Career Academy, Chicago
1998 — 2001
Certified Nurse Assistant (CNA), Wilbur Wright College, Chicago
2002 — 2003
References
Alejandra Rueda from Alex Rueda The Agency
****@******************.*** · 312-***-****
Ambrocio Gonzalez from La Catedral Cafe & Restaurnant
****************@*****.*** · 224-***-****
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