Service Representative Data Entry

Michelle Chafins

****************@*****.*** 681-***-****

Huntington, WV 25701

SUMMARY

Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Dependable team member trained in register operations and customer service. Contributes to smooth front-end operations and goes beyond requirements to handle customer needs. Reliable, team-oriented, and efficiently completes assignments. Sharp Word Processor adept at typing company reports, policies and correspondence. Accurate and reliable to check documents for spelling, grammar and punctuation errors under tight deadlines.

SKILLS

Data Entry

Upbeat and Positive Personality

Understanding Customer Needs

Efficient and Detail-Oriented

Calm and Professional Under Pressure

Verbal and Written Communication

Building Customer Trust and Loyalty

60 wpm Typing Speed

Creative Problem Solving

Inbound and Outbound Calling

Courteous Demeanor

Technologically Savvy

Adaptive Team Player

Problem-Solving Abilities

EXPERIENCE

Customer Service Representative

Arca Continental

Assisted customers with making payments or establishing payment plans to bring accounts current.

Made outbound calls to obtain account information. Asked probing questions to determine service needs and accurately input information into electronic systems.

Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Developed strong customer relationships to encourage repeat business. Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Educated customers on special pricing opportunities and company offerings. Informed customers about billing procedures, processed payments and provided payment option setup assistance.

Demonstrated excellent communication skills in resolving product and consumer complaints. Answered inbound calls, chats and emails to facilitate customer service. Telemarketer

Fleet Bank

Communicated effectively with clientele to maintain customer satisfaction and loyalty. Networked to build client base and promote products to new and existing clients. Took messages and transferred calls for telemarketing team. Set up new accounts and listed personal, demographic and payment information in system. Handled inbound telephone calls from interested customers. Collaborated with management to resolve concerns and problem calls. Made appointments with interested customers according to schedule availability. Collaborated with new customers to give details about company offerings. Maintained and recorded customer information in database. Used scripted sales strategies to converse with customers reached by manual dialing and automatic systems.

Provided timely, courteous and knowledgeable responses to information requests. Presented information about membership details and purchase advantages. Cashier

Halloween City

Scanned merchandise using point-of-sale system for accurate purchase totals. Answered customer questions and provided store information. Tracked company inventories, moved excess stock and arranged products to improve sales. Processed refunds for worn, damaged and broken merchandise. Accepted cash and credit card payments, issued receipts and provided change. Helped customers find specific products, answered questions and offered product advice. Collected payments and provided accurate change.

Worked closely with front-end staff to assist customers. EDUCATION AND TRAINING

High School Diploma

Tug Valley High Naugatuck, WV 2006

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