Renee Ashe

Jersey City, NJ *****

adu9za@r.postjobfree.com

551-***-****

• Providing introductory information to new customers

• Ensuring that customers are satisfied with products or services

• Following up with clients or customers to check that they’re still satisfied with any purchases

• Letting customers or clients know about additional products or services

• Determining the quickest, most effective ways to answer a client’s or customer’s questions

• Escalating queries and concerns

• Troubleshooting common issues with a product or service

• Working with a team of CSRs and other departments to find appropriate solutions Willing to relocate to: Southern New Jersey

Authorized to work in the US for any employer

Work Experience

Switchboard Operator/Administrative Assistant

Christ Hospital and Medical Center - Jersey City, NJ July 2020 to Present

Responsible for supporting businesses by operating switchboards and connecting callers to the appropriate person .Under general Administrative supervision, as a switchboard operator and receptionist, gives information to callers or transfers calls to appropriate offices; performs clerical and typing duties; and other related duties as required. Answer incoming phone calls and route them to the person or department needed to properly address the customer on the other end of the line. Perform various clerical tasks, such as filing, copying, and receiving incoming packages from the post office or private services. Customer Service Representative

Customer Service Network Group

May 2019 to Present

Handle customer inquiries, complaints, billing questions and payment extension/service requests. Calm angry callers, repair trust, locate resources for problem resolution and design best-option solutions. Interface daily with internal partners in accounting, field services, new business, operations and consumer affairs divisions.

● Resolved an average of 350 inquiries in any given week and consistently met performance benchmarks in all areas (speed, accuracy and volume).

● Became the lead "go-to" person for new reps and particularly challenging calls as one of the company's mentors and trainers of both new and established employees.

● Helped company attain the highest customer service ratings (as determined by external auditors) - earned 100% marks in all categories including communication skills, listening skills, problem resolution and politeness.

● Commended for initiative, persuasiveness, intense customer focus and dependability in performance evaluations.

Customer Service Agent

College of Southern Maryland

February 2010 to May 2015

Handled incoming calls from policyholders, responding to inquiries, resolving problems and correcting policy errors. Provided quotes and executed online policy changes for auto, home and excess liability.

● Recognized as "#1 Customer Service Rep" (out of 20 reps in division) in 2014. Ranking was based on customer satisfaction, speed of resolution and availability.

● Co-developed on-the-job training program that reduced training time from eight weeks to five.

● Contributed to an 8% sales increase in 2014 by improving lead-generation and sales-tracking methods. Customer Service Rep

Merrill Lynch Brokerage Firm - Jersey City, NJ

February 1999 to November 2003

Lock doors and gates of entrances and exits to secure buildings.

● Monitor and authorize entrance and departure of employees, visitors, and other persons to guard against theft and maintain security of premises.

● Check to ensure that appropriate changes were made to resolve customers' problems.

● Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.

● Complete contract forms, prepare change of address records, or issue service using computers. Work Experience Cont.

• Maintained up-to-date knowledge of customer accounts

• Created customer appointments

• Assisted customers in person

Education

A.A. in Human Services

College of Southern Maryland - Leonardtown, MD

May 2017

Skills

• Customer Service

• Customer Care

• Call Center

• Customer Support

• CSR

• Bookkeeping

• Accounts Payable

• Accounting

• Computer Operation

• Human Resources

• Multi-line Phone Systems

• QuickBooks

• Excel and Doc (5 years)

• Multi-line Phone Systems

• Multi-line Phone Systems

• Medical Office Experience

• Clerical Experience

• Phone Etiquette

• Office Management

• EMR Systems

• Hospital Experience

Certifications and Licenses

Associates Degree in Arts

May 2020 to May 2021

Assessments

Receptionist — Highly Proficient

February 2020

Using basic scheduling, attention to detail, and organizational skills in an office setting. Full results: Highly Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Additional Information

University of Maryland

September 2021

Bachelor's in Psychology

Currently still Enrolled

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