Appointment Setter Nursing Assistant

E: ********@*****.*** 334-***-**** A: Union Springs, AL 36089

PROFESSIONAL SUMMARY

Organized and dependable candidate successful

at managing multiple priorities with a positive

attitude. Willingness to take on added

responsibilities to meet team goals.

WORK HISTORY

MCI - CSR/ Appointment Setter

Iowa City, IA

03/2020 - Current

SKILLS

Reviewed organization functions to stay

up-to-date on procedures.Followed and

enforced safety protocols to protect patients

and workers.Responded appropriately to the

physical, emotional and developmental needs

of patients.Followed safe lifting techniques and

individual resident lifting instructions.Facilitated activities of daily living, including personal

hygiene management, feeding and

ambulation.Supported patients' daily living

needs, including feeding and bathing.Supported

various patients with mobility and ambulatory

care.Gathered and documented patient vital

signs on a daily basis.Observed patient responses

and input updates into the computer

system.Maintained sanitary residents' and

program rooms.Performed patient assessments,

documented vital signs and reported changes to

supervisors.Answered call lights and aided in

patient comfort and safety by adjusting beds,

lights, bed rails, pillows, patients' clothing and bedside tables/equipment.Reported any unusual

•

• Responding to emergencies

Companionship and

emotional support

•

• Inpatient care

Dementia and Alzheimer's

knowledge

•

Efficient and reliable team

player

•

Patient privacy and

confidentiality

•

• Compassionate caregiver

• Regulatory compliance

• Patient-focused care

• CPR/First Aid certified

• Direct patient care

• Trustworthy companion

• Supporting personal needs

• Compassionate

• Documenting behaviors

• Committed team player

• Adaptable

Charting and clinical

documentation

•

• Observing responses

• Certifications

Infection control and aseptic

procedures

•

• Conducting intakes

• Measuring bodily fluids

• Recording vital signs

Verbal and Written

Communication

•

• Emergency Assistance

BR / BRAVICA RAYBON

Southern Springs Nursing Home & Rehailitation

Center - Certified Nursing Assistant

Union Springs, AL

07/2016 - 08/2022

EDUCATION

H. Councill Trenholm State

Community College

Montgomery, AL

08/2015

Certified Nursing Assistant

Nursing Assistance

Continuing education in Nursing

Program

Bulock County High School

911 Sardis Rd Union Springs Al

36089

05/2006

High School Diploma

circumstances in the patients' condition or

environment.Turned and positioned patients to

maintain comfort and minimize problems.

Received public emergency and

non-emergency calls and supervised response

prioritization in order to effectively dispatch

official units such as police, fire and EMS while

tracking data in real-time environments.

•

Enhanced productivity by guaranteeing timely

emergency response with no service delivery

issues.

•

Handled approximately 21 cases daily, providing

information and treatment recommendations to

public, hospital staff and US military for cases

such as accidental or intentional overdoses,

chemical exposures, animal bites and battery

ingestions.

•

Increased timely treatment protocols by

leveraging current response and quality

assurance requirements.

•

Relayed latest information to first responders via electronic means, telephone calls and radio

responses.

•

Answered calls from automatic routing system

and took basic information from callers.

•

Read system maps and caller information, and

documented details in system.

•

Answered customer telephone calls promptly to

avoid on-hold wait times.

•

Assisted customers with setting appointments,

special order requests, and arranging

merchandise pick-up.

•

Performed patient assessments, documented

vital signs and reported changes to

supervisors.Gathered and documented patient

vital signs on a daily basis.Facilitated activities of daily living, including personal hygiene

management, feeding and

ambulation.Supported various patients with

•

• Critical Thinking

Information Gathering and

Relay

•

• Call Routing

• Computer Skills

• Active Listening

• Providing Clear Directions

• Customer Inquiries

mobility and ambulatory care.Maintained

sanitary residents' and program rooms.Answered

call lights and aided in patient comfort and

safety by adjusting beds, lights, bed rails, pillows, patients' clothing and bedside

tables/equipment.Observed patient responses

and input updates into the computer

system.Followed safe lifting techniques and

individual resident lifting instructions.Scheduled and accompanied clients to medical

appointments.Reviewed organization functions

to stay up-to-date on procedures.Turned and

positioned patients to maintain comfort and

minimize problems.Supported patients' daily

living needs, including feeding and

bathing.Reported any unusual circumstances in

the patients' condition or

environment.Responded appropriately to the

physical, emotional and developmental needs

of patients.

Reduced risks of patient infection and cross-

contamination by cleaning and sterilizing

equipment.

•

Maintained patient stability by checking vital

signs and weight and recording intake and

outtake information.

•

Facilitated personal hygiene management,

feeding and ambulation.

•

Participated in fun group activities with patients to boost mood, improve overall memory and

provide light entertainment.

•

Oversaw and maintained patients' rooms, group

living areas and nurse stations.

•

Answered call lights and supported patient

comfort and safety by adjusting bed rails and

equipment.

•

Promoted good oral and personal hygiene by

aiding patients with shaving, bathing and teeth

brushing.

•

Checked patient vitals such as temperature,

blood pressure and blood sugar levels.

•

Assisted with feeding and monitored intake to

help patients achieve nutritional objectives.

•

• Cared for clients with diagnoses such as

C & A Raybon's Alternative Care Limited -

Housekeeper

03/2006 - 06/2014

respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.

Picked up trash from parking lot and garden

areas to keep those areas free of

debris.Returned emptied garbage receptacles

to proper locations.Rotated linens in storerooms

and replenished supplies when they were

low.Collected trash and moved garbage cans

from kitchen areas to pick-up stations.Cleaned

walls, windows, shades and curtains.Swept and

washed all hard surface floors.Transported

cleaning products and equipment to and from

the utility rooms.Disinfected and mopped

bathrooms to keep them sanitary and

clean.Removed waste paper and other trash

from the premises to designated area.Cleaned

and changed bedspreads, blankets and

mattresses.Dusted picture frames and wall

hangings with a cloth.Polished glass surfaces and

windows.Used chemicals and other cleaning

equipment in a proper, safe and responsible

manner.Moved chairs, desks and beds around

rooms to clean behind and underneath

them.Vacuumed rugs and carpeted areas in

offices, lobbies and corridors.Changed bed

linens and collected soiled linens for

cleaning.Spot cleaned walls, carpets and light

fixtures.Verified that all storage areas and carts were clean and organized.Documented and

reported all necessary repairs.Washed, cleaned

and disinfected water coolers.

•

Disinfected and mopped bathrooms to keep

facilities sanitary and clean.

•

Disposed of trash and recyclables each day to

avoid waste buildup.

•

Cleaned and stocked guest rooms by replacing

used towels and linens, vacuuming floors, making

beds and restocking bathroom items.

•

Hand-dusted and wiped down office furniture,

fixtures and window sills to keep areas clean and

•

comfortable.

Restocked room supplies such as facial tissues for personal touch with every job.

•

Dusted picture frames and wall hangings with

cloth.

•

Removed bed sheets and towels from rooms and

pre-treated stains to maintain and restore linen

condition.

•

Slid beds, sofas and other furniture aside to wipe down baseboards and remove dust and dirt

from hard-to-reach areas.

•

Verified cleanliness and organization of storage

areas and carts.

•

Responded to requests from patrons for linens

and toiletries.

•

Categorized laundry received by clients based

on fabric type.

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Contact this candidate