MALIK Z. AWAN

NYC Metro Area 631-***-****

adu9xp@r.postjobfree.com

https://www.linkedin.com/in/malikzawan/

SUMMARY

A resourceful and results-driven human resources and payroll manager with a solid background in process improvements, overhead analysis, technology implementations, compliance, payroll accounting, financial reporting and analysis, multi-state payroll, benefits administration, and HRIS systems. Proven aptitude in working collaboratively with cross-functional teams and management and directing all aspects of job functionalities using knowledge and experience. A dedicated and dependable producer who uses proven analytical and collaboration skills to obtain measurable results with increased operational improvement.

WORK EXPERIENCE

JOHN JACOBS GOLF SCHOOL, Orange Tree, Arizona 2022- 2023

HR/Payroll benefits

Oversaw all human resource, Payroll and employee benefits activities related to the John Jacobs golf academy in Orange Tree Arizona.

● Process weekly in-house payroll for shop and field, process new hires and terminations

● Maintains payroll information by collecting, calculating, and entering data.

● Resolves payroll discrepancies by collecting and analyzing information

● Prepare and print payroll reports of earnings, hours worked, taxes and insurance ZOREZ INC. (Multistate,1099. IC), New York (Temp) 2021 - 2022 HR Payroll (HR Compliance, Payroll Processing, Time Keeping Solutions, System Integrations) Oversaw all human resource and payroll issues for nine different companies spanning multiple industries. Supervised multi-state payroll functionality, including compliance with all applicable federal, state, and local laws and regulations.

RADIENZ LIVING, Melville, New York

HR / Payroll Manager, 2011-2020

Oversaw all payroll issues for manufacturer and distributor of incontinent products. Supervised multi-state payroll functionality, including compliance with all applicable federal, state, and local laws and regulations. Demonstrated excellent understanding of HR, payroll accounting, GL systems, and financial reporting and analysis. Directed and developed a staff of three. Led weekly multi-state payroll for a population of 1,700+ employees using ADP Workforce Now. Completed special projects as required.

• Implemented ADP GL Interface.

• Directed and implemented ADP Workforce Now applications (Pay Expert Payroll, Enterprise E-Time & HR Benefits Solution, Manager and Employee Self Service, Recruitment, and Performance Evaluation modules).

• Focused on time and attendance, ensuring that overtime reductions created better efficiencies for production departments.

• Oversaw 401(k) retirement plan, HealthCare coverage plan (GHI and HIP), Aflac Supplemental Policy Plans, New York Life insurance policy plans, PTO, and benefits administration responsibility for entire policy plans, including pension plan.

• Implemented controls to ensure timely enrollment and accurate deposit of participant contributions.

• Created confidential ad hoc reports for senior management, auditors, vendors, and insurance carriers.

• Directed quarterly and annual payroll close, ensuring that W2s and quarterly amendment processes were correct.

• Served as liaison for all external audits (Workers’ Comp, 401(k), DOL, Defined Benefit Plan).

• Prepared confidential financial analysis reports for salaries, budgets, accruals, headcount-dashboard, expense analysis, and benefit plan costs for Chief Financial Officer.

• Evaluated, developed, and implemented company policies and procedures.

• Led implementation of HR and payroll systems to include Taleo and ADP Enterprise. VERIZON WIRELESS, New York, New York

Customer Service Representative, 2010-2011

Provided excellent service to both new and existing Verizon customers by assisting with bill inquiries, technical support for devices, creating accurate quotes for Verizon products and services, and building lasting customer relationships. Built rapport with customers, discovered their needs, and developed solutions utilizing an array of devices and services created to keep customers productive and connected. Partnered together with team members to maintain a neat and orderly store.

• Generated sales by upselling and cross-selling products and services to customers by demonstrating the need for cutting-edge technology and related phone accessories.

• Created and maintained a loyal base of customers through networking and outreach, including attending occasional community events.

• Collaborated with store team members to maximize opportunities by identifying and utilizing the strengths of each member to stay updated on product knowledge and company policy changes. ADDITIONAL EXPERIENCE

SPRINT, New York, New York, Customer Service Representative, 2008-2010. Was among top 5 customer service representatives out of 1,500 within the New York Metro area. Interviewed customers for relevant information and properly led each customer through diagnostic procedures to determine the source of their problem with a Sprint product. Managed all customer calls regarding billing issues, product problems, service questions, and general client concerns with a high level of professionalism to establish a positive rapport with every caller. Researched, documented and recommended new methods or modifications to the customer support processes. Updated customer information in the customer service database during and after each call. EDUCATION

COMSATS UNIVERSITY, Islamabad, Pakistan

M.S., Business Administration, Information Technology, 2004 UNIVERSITY OF PUNJAB, Lahore, Pakistan

B.S., Computer Science, 2000

COMPUTER AND TECHNICAL SKILLS

Microsoft Office Suite, ADP Workforce Now, UKG (UltiPro), Splunk,Sage, foreUP LANGUAGES

English, Urdu, Hindi, Punjabi

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