Service Representative Customer
Resume:
DEASIA
SAULS
adu9v2@r.postjobfree.com
ount, NC 27801
S K I L L S
Data entry
Problem resolution
Order processing
Product education
Brand representation
Customer service
Customer needs assessments
Estimating
Trained in Salesforce
Investigate claims
Report generation
Refunds processing
Customer service excellence
Inbound call answering
Product knowledge
Cross-selling
Service upselling
Product sales
Organization and
recordkeeping
Data management
Process transactions
Shipping and receiving
understanding
Sales transactions
Complaint documentation
P R O F E S S I O N A L S UMMARY
Energetic customer service professional eager to deliver positive, memorable experience to every customer. Consistently exceed expectations with strong time management and multitasking abilities. Quick learner and hard worker with natural sales talents. Dynamic Customer Service Representative successful in supporting customers in busy call centers, practicing active listening skills to determine customer needs. Professionally represents brand during all interactions, with commitment to customer service and desire to build relationships. Excels in building customer loyalty and retention. Resolves complex problems, using tact and diplomacy. Dedicated customer service professional with experience in retail settings selling all types of products and consistently exceeding sales goals. Strong foundation in retail marketing processes and superior problem-solving skills. Organizes and manages data quickly to respond efficiently to customer inquiries. Knowledgeable Customer Service Clerk skilled in high-volume electronic document review. Detail-oriented and focused on providing exemplary customer service to customers while managing multiple tasks and competing priorities. Excellent communication skills and experience with Word, Excel, and database software.
Upbeat, knowledgeable, and efficient Member Services Representative equipped to managing positive member interactions and provide exemplary customer service. Promote products and services, answer questions, and seek timely resolutions to satisfy members and maintain high productivity. Excellent communicator with attention to detail and good account management skills. Helpful and enthusiastic Member Services Representative skilled at building rapport with diverse customers. Answer account questions and resolve issues to maximize sales opportunities. Specialist in credit union operations, product promotion, and service offerings. Service-focused Customer Service Representative dedicated to maximizing satisfaction and retention with proactive attention to individual customer needs. Smoothly handles questions and resolves concerns with great problem-solving abilities and attention to detail. Multitasks and manages time well to consistently meet performance targets.
E X P E R I E N C E
C U S T O M E R S E R V I C E R E P R E S E N T A T I V E Working solutions
Rocky Mount, NC
January 2019 Current
Provided solutions, recommendations, and replacements with empathy and positive feedback.
Addressed customer concerns and complaints and resolved Retail marketing
Account updating
Sales closing
Service upsells
Member account
management
Product and service
knowledge
Merchandise upselling
issues promptly.
Opened and closed accounts and processed applications. Placed outbound calls to existing members to provide additional consultation on products and services.
Answered calls or emails from customers and assisted with special requests or resolving complaints.
Delivered high level of service and support to customers as company ambassador.
Answered incoming calls and assisted customers with questions. Answered inbound calls to greet and assist customers with various needs and questions.
Issued refunds, merchandise exchanges, and price adjustments in compliance with company policies.
Returned customer calls and responded to inquiries and complaints.
Responded to questions and followed up on customer interactions.
Responded to customer questions and complaints and documented consumer communications.
Processed customer product orders in collaboration with third-party fulfillment vendor.
Communicated with clients over phone, email, and chat platforms.
Met productivity and quality goals to achieve KPIs and deliver excellent customer experiences.
Used upselling and cross-selling techniques to provide solutions to customer issues.
Handled escalated callers constructively to provide positive outcomes for members.
Utilized computer systems to research and record account information.
De-escalated customer complaints using specialized communication techniques.
P I C K E R
Amazon
Chester, Va
December 2016 January 2018
Picked proper items and quantities according to pick lists. Lifted and arranged products on pallets and organized in staging area.
Used handheld RFID guns to scan product labels and update inventory locations.
Followed and promoted safety guidelines, OSHA requirements, and warehouse policies.
Read orders to ascertain catalog numbers, sizes, colors and quantities of merchandise.
Maintained clean containers, conveyors and work areas to minimize safety issues.
A S S I S T A N
Dollar general
Petersburg, VIRGINIA
January 2012 June 2017
Assisted with administering policies and practices in human resources, compliance, safety, and quality assurance. Selected, managed, coached, and developed high-performing team of sales associates to meet or exceed sales targets. Supervised hourly and temporary personnel, provided work direction, and reviewed work processes.
Created, implemented, and managed strategic sales plan to achieve high growth targets.
Met with sales leadership to provide detailed reporting on overall team performance.
Analyzed results through reporting and translated information into data-driven actionable behavior to drive KPI improvements. Held area managers accountable for meeting deadlines, sales expectations, and performance goals.
Reported losses, employee behavioral issues, customer complaints, and operational issues to upper-level management. Analyzed productivity reports to manage overall performance. Oversaw sales team productivity and results to attain revenue goals and performance targets.
Addressed and resolved customer inquiries and complaints to restore satisfaction.
Engaged with team members, management, and customers to boost company productivity and morale.
Answered questions and recommended solutions to address customer complaints.
Established and communicated key performance metrics and expectations to optimize sales, visual merchandising, and loss prevention.
C U S T O M E R C A R E R E P R E S E N T A T I V E Startek
Petersburg, VIRGINIA
January 2009 February 2012
Directed phone calls to shorten service time and steer conversations towards targeted solutions.
Provided solutions, recommendations, and replacements with empathy and positive feedback.
Created customer satisfaction survey to identify issues and determine appropriate resolution.
Facilitated clear communication between distribution centers, carrier companies, and customers to expertly resolve inquiries. Built strong knowledge of product line to assist customers in selecting products.
Implemented best practices in fostering exceptional customer care support and satisfying customers.
Delivered high level of service and support to customers as company ambassador.
Created Excel spreadsheets to track customer data and perform reconciliation process.
Met team and client performance metrics, goals, and deadlines. Processed customer product orders in collaboration with third-party fulfillment vendor.
E D U C A T I O N
G E D
Petersburg high school
Petersburg, VIRGINIA
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