Sara Hofacker **** N Kentucky Ave, Roswell NM ****1

Linkedin URL

714-***-**** adu9rp@r.postjobfree.com

RELEVANT SKILLS

Communication Liaison Delegation Customer Service Bookkeeping

● Multi-Line Phone Systems ● Management/Supervisor

● Compliance & Issue Resolution ● Reservations

● Record Keeping & Reporting ● Retail & Virtual Work History

● Bookkeeping ● Communication

PROFESSIONAL EXPERIENCE

Virtual Transaction Coordinator Owner/Operator

OC TRANSACTION COORDINATORS Virtual 2015 - Current Manage real estate transactions in escrow for Real Estate Agents in a subcontract capacity. Responsible for all paperwork involved in a real estate transaction, communication liaison between agents, clients, escrow, etc., create documents based on specific contract requirements, track deadlines, report progress, ensure compliance & deliver complete files. As the owner, I manage all other aspects of daily business including marketing, sales and bookkeeping, etc.

Executive Assistant Transaction Coordinator Office Manager KEYSTONE REALTY GROUP Brea, California 2013 - 2015 Property management for several apartment buildings owned by Broker and Agents within the office. Market available units, screen potential tenants, collect monthly rent, pursue non-payment and execute appropriate recourse, schedule maintenance and cleaning as necessary. Communication liaison between real estate agents, clients, escrow companies and mortgage brokers during the process of a real estate sale. Execute all administrative tasks involved in closing a sale and ensure accuracy with all documents. Exhibit excellent customer service and client retention, generate timelines, maintain organized files, ensure all parties are in compliance with contracts and ensure smooth and efficient management of all relevant steps to close the sale.

Collections Manager Operations Lead Call Center Representative CONSUMERS CREDIT UNION Kalamazoo, Michigan 2006 - 2013 Entered as an Inbound Call Center Representative, and was quickly promoted to Team Lead of Operations, promoted a second time to Collections Manager. Handle high influx of in-bound calls pertaining to reconciliation and collections, prevent impending loss and increase profitability, compiling and analyzing data for monthly management loan loss reports to measure performance while supporting and directing a staff of 6-8 employees including delegating workload and employee reviews. Manage inbound call volume, mentor employees, promote sales and growth, attend meetings and provide weekly/monthly reporting, database entry, problem resolution, additional duties as assigned or needed. 1

EDUCATION

Business Management Finance

DAVENPORT UNIVERSITY Kalamazoo, Michigan 2003 - 2007 ADDITIONAL SKILLS

● Microsoft Windows/Office ● Reservation Systems

● Graphic & Writing ● Web & Social Media

● G Suite ● QuickBooks

● Data Entry (Typing 60+ WPM) ● Email/IM

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