Service Delivery Customer
Resume:
Erick L Brooks
Wyndmoor, PA 19038
Email: adu9rj@r.postjobfree.com
E D U C A T I O N
Cheyney University, Cheyney, PA
Bachelors of Science Degree, Graduated: May 2004
Major: Recreation Management /Social Relations
Objective: To obtain a challenging position in the education and social service field that will compliment my drive, enthusiasm and quality driven aptitude.
E X P E R I E N C E
Carson Valley Children’s Aid Flourtown, Pa
Cottage Supervisor 8/2016-Current
. Responsible for cottage operations and mentors cottage staff. Responsible for providing guidance, supervision and compassion while assisting our youth with emotional and behavioral interventions in a variety of settings. Ensuring that all supports work with the treatment team to help our youth achieve their goals.
Cottage Supervisor is responsible for:
•Training and providing ongoing mentoring to Cottage Support Staff.
•Seeking or providing coverage for shift call-offs.
•Conducting team and individual supervisions in accordance with Clinician and Director.
•Maintaining accurate recordkeeping and submitting timely approvals for staff benefit time and payroll records.
•Ensuring Cottage Support Staff are current on mandated and required training.
Access Services (Adult Mobile Crisis) Plymouth Meeting, Pa
Crisis Coordinator 5/2014-1/2016 . .Provide timely and immediate access to hands on' crisis support for adults with Mental Health illness through telephone counseling and mobile crisis intervention.
.Provide rapid and effective assessment, support, hospitalization when necessary, and linkage to community resources, crisis prevention planning and follow-up.
.Supporting Clients in addressing drug/alcohol use or an addiction.
.Helping to develop strategies to build coping techniques and reduce on recurring crisis.
. Helping to develop alternative options for the Homeless population while partnering with local shelters and surrounding shelters.
.Supporting the Homeless population during code Blue and code Red.
.
Carelink Norristown, Pa
Mental Health (Adult) Counselor 4/2013-2/2014. Provide leadership and /or support to all clients and staff during shift.
Brooks Landscaping and Snow Removal Wyndmoor, Pa
Owner, Lead Forman 4/2012-Current . Maintains grounds, including lawn maintenance, landscaping, pools, and irrigation.
. Removes snow using various snow removal equipment.
. Responsible for the day-to-day service delivery on all assigned service contracts.
. Be able and willing to operate the proper tools, equipment, vehicles and supplies to perform the work.
.Operational Responsibilities Ensuring all customer service contracts are properly staffed, equipped, supplied and executed on a timely basis.
Wordsworth Academy Philadelphia, PA
Mental Health AM Supervisor /Team Leader 7/2010-3/2012
. Primary supervision of AM or PM Residential Counselors, Train and manage AM or PM Residential Counselors.
. Communicate with all parents/guardians, Communicating with some outside systems, Developing and maintaining a positive and professional relationship with other departments. Ensure a therapeutic environment and the safety of all students and staff during their shift.
. Develop unit programming and recreation activities.
Saint Mary’s Villa for Children Ambler, PA
Mental Health Supervisor 6/06 – 1/09
. Provide therapeutic intervention and supervision to children ages 10 thru 21 in school, residential and community based settings.
. Manage daily operations of a residential apartment;
. Coordinate service delivery to ensure that clients’ needs, program goals and contact objectives are met effectively.
Northwestern Human Services Lansdale, PA
Intensive Adult Case Manager, 5/07 to 6/08
. Provide individualized case management services based on psychosocial psychiatric rehabilitation.
Technical Skills : Microsoft Office; Email Applications, Microsoft Outlook, Powerpoint Presentation, Photoshop, Adobe Premier MITC trained, Trauma informed trained, Suicide Assist, Adp portal
Activities/Accomplishments:
. Cheyney University Alumni 2004-Present
. Cheyney University Dean's list –2004
. Gamma Phi Omega Fraternity-2009-Present
. Sanctuary Trainer-2010-Present
. Cradle to the Grave (Temple Trauma Unit)
. Cheyney University Men’s Basketball 2000-2001
References available upon request.
Erick L Brooks
8905 Cheltenham Ave,
Wyndmoor, PA 19038
Email: adu9rj@r.postjobfree.com
Dear Sir or Madam:
I would like to explore the possibility of joining your company, and have enclosed a copy of my resume for your review.
I am seeking a position that will capitalize, and expand upon my skills, experience, and capabilities. My experiences and flexibility have enabled me to meet the challenges of demanding situations, and can assist you in achieving your goals, and objectives. As a former at-risk youth, this presents a very unique opportunity for me to work with an organization that is making a life-long impact to ensure that students will “not be left behind.”
I would appreciate the opportunity to discuss with you in person how my skills, knowledge, and experience can be of value to your organization. Please feel free to contact me at 215-***-**** or 215-***-****.
I look forward to talking with you soon.
Thank you
Erick L Brooks
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