Melissa Green

Commerce, TX *****

adu9nm@r.postjobfree.com

+1-602-***-****

Seeking to obtain management position where I can apply my skills, Degree in Business and experience in the technology, trucking and transportation industry. Additionally, contribute good communication, organization skills and innovative ideas to the team which in turn will foster a healthy and productive work environment. Additionally I seek new opportunities for career advancement while continuing to learn new skills that will be useful in all aspects, professional and personal. Authorized to work in the US for any employer

Work Experience

Autonomous Vehicle Operation Supervisor on site at Waymo Transdev Alternative Services - Lancaster, TX

March 2022 to January 2023

• Update and approve time sheets Upload timesheets into VDS payroll system as well as ensure its accuracy.

• Assign trucks and employees to daily missions based on the clients requirements for data collection.

• Over see multiple trucking launches to ensure that trucks are attached to the assigned trailers.

• Assist employees with system or equipment issues as well as ensuring that they are reaching out to dispatch and getting the help that they need for a successful launch.

• Oversee pilot project operations and assuring that those delivery loads are picked up and sent to the destination within the allotted time frame.

• Complete daily production reports for the client as well as productivity and cruise efficiency for Transdev.

• Assign and assist the client with getting employees to go on special missions such as Mapping and Trucking Transports to locations based on the business need.

• Responding to emails and ping communications from employees and the client within a timely manner and address issues based on priority.

• Respond, investigate and gather information for any collisions that happen at depot or in the field after ensuring employees safety and alerting appropriate personnel.

• Cover Phoenix Trucking operations remotely based on business need.

• Monitor high drowsiness alerts for employees showing signs of fatigue and reaching out to them to check on their condition and assign them to fatigue break.

• Set up and assign rescue missions for severely fatigued drivers to bring them back to depot.

• Attend daily meetings for upcoming changes in operations with the client.

• Assist employees with payroll, HR or scheduling issues as well as approve time off.

• Assign employees to truck yard moves to organize the depot lot as well as organize training requested for employees.

• Conduct safety meetings in the fuel area to ensure that all employees know where emergency shut of is and what to do in the case of a spill.

• Conduct appropriate counseling, disciplinary action and enforce policies and procedures for all employees.

• Be the liaison between upper management, Dispatch and Mechanical Technicians in the Tech Bay Autonomous Husky Software Operator on site at Waymo Transdev Alternative Services - Dallas-Fort Worth, TX March 2021 to March 2022

• Ensure that good safety practices are exercised at all times by adhering to policies and procedures at all times.

• Maintain good communication with Dispatch, the Driver and AVOS for any issues that occur. Additionally, communicate to driver for any behavioral issues with the software that will effect the truck while it is in Auto Drive mode, as well as, make call outs to the driver.

• Respond to all communications on work phone in a timely manner.

• Ensure that the driver is alert.

• Accurately asses and report personal alertness.

• Confirm that all software systems are working properly and on the correct mode, software and fleet.

• Make sure that the system is logging and to conduct trouble shooting when necessary and communicate issues to dispatch.

• Notate all issues and undesirable behavior in detail as well as what the driver experiences and what is observed in the xview system.

• Ensure that there is always enough BFL logging space for the entire length of the mission.

• Report and upload all issues experiences at the end of each shift.

• Complete all necessary training and stay up to date on new policies that roll out.

• Conduct ride along training with new Software Operators to assist with developing skills and experience in their new role.

Autonomous Test Driver on Site at Waymo

Adecco Staffing Solutions/Transdev Alternative Services - Tempe, AZ June 2018 to March 2021

• Responsible for the safety of vehicle and others at all times.

• Complete daily checks on the vehicle's condition and ensure that all systems are functioning properly as well as conduct troubleshooting procedures.

• Observing vehicle behavior and make corrections necessary to maintain safety of vehicle, passengers as well as other drivers.

• Log undesirable behavior and contact appropriate supervisor of any urgent matters.

• Direct any public relations issues to the appropriate channels Uber and Lyft Driver

Uber Partner Drivers - Phoenix, AZ

August 2015 to December 2019

• Establish working relationship with customer

• Knowledgeable of route as well as locations and events

• Demonstrate punctuality on pick up and drop off times

• Assist customers with the use of the application on their mobile device for specific requests Courier Driver

FedEx Express - Phoenix, AZ

February 2016 to March 2017

• Plan and execute route by priority and meeting deadlines

• Establish professional relationship with clients and staff members

• At the station identify where help in needed and assist to meet time deadlines for the company Precertification Specialist, Financial Aid Officer and Disbursement Officer University of Phoenix - Phoenix, AZ

October 2010 to July 2015

• Review loan/grant documents and check for errors that need to be resolved.

• Collect all documents that are vital to the financial aid process as well as review a variety of documents including but not limited to: tax forms, student letters, financial aid change forms, and verification worksheets.

• Verify student information against data on file and make necessary corrections.

• Communicate issues with the file through People Soft applications so that the appropriate team can inform the student.

• View student schedule, loans, as well as calculate loan amounts the student is eligible to receive.

• Ensure dates are accurate and verify student attendance to determine financial aid eligibility.

• Schedule dates that the funds will be disbursed

• Notate all issues that need to be resolved and send to the appropriate department. Military Enrollment Counsellor

University of Phoenix - Phoenix, AZ

August 2007 to October 2008

• Contact current and prospecting students to discuss financial and degree programs as well as assist the student with the enrollment process.

• Gather documents necessary to complete the enrollment as well as resolve issues that may delay the student from starting class.

• Maintain contact with the student for retention purposed and answer questions. Student Loan Advisor/Quality Assurance

MSA Solutions - Tempe, AZ

April 2007 to August 2007

• Contact students who have federal loans to assist with the consolidation process.

• Inform students of the consolidation options available based on the status of the loan.

• Grade calls based on standards and criteria set for a Student Loan Advisor Customer Service Representative

The Mobile Solution - Colorado Springs, CO

February 2005 to April 2007

• Provide assistance to new and existing customers by answering questions about mobile phone plans and products.

• Conduct credit checks to get customers approved for a mobile phone plan.

• Inventory and record all merchandise daily as well as complete order forms for supplies.

• Assisted management with training new employees on daily operations and sales techniques. Customer Service Representative

Vitamin Shoppe - Phoenix, AZ

November 2005 to February 2006

• Greet and assist customers with locating specific items in the store, answer questions and make recommendations.

• Research information on vitamins, products, and promotions in the store.

• Maintain store cleanliness and keep items stocked. Petroleum Supply Specialist

US Army - Fort Carson, CO

July 2001 to August 2004

• Honorably Discharged.

• Performed monthly inspection on all equipment and inventory.

• Pull daily fuel samples and testing within a twenty-four hour period as well as record the results.

• Conducted fuel operations for various types of aircraft.

• Served one year in Iraq.

Education

Bachelors in Business Management

University of Phoenix

May 2012 to June 2014

Associate of Arts in Fundamentals of Business

University of phoenix

November 2010 to February 2012

High School Diploma

Moon Valley High School

September 1997 to June 2004

Skills

• Microsoft (10+ years)

• Customer Service (5 years)

• Outlook (10+ years)

• Computer Skills

• Computer Skills (5 years)

• MS Office (10+ years)

• CSR

• Customer Care

• Call Center

• Customer Support

• Software Troubleshooting (5 years)

• Courier

• PeopleSoft

• Excel (10+ years)

Military Service

Branch: United States Army

Service Country: Iraq

July 2001 to August 2004

Additional Information

Highlights of Qualifications

• Bachelors Degree in Business Management.

• Ability to lead learning teams, collaborate with teammates and delegate responsibility with academic projects.

• Perform Powerpoint presentations

• Excellent verbal and written communication skills as well as listening.

• Over five years customer service experience.

• Ability to multi-task and use multiple computer applications simultaneously.

• Knowledgeable in Microsoft Excel, Microsoft Powerpoint, Microsoft office, Farm, People Soft, eXp and Quickbooks computer applications.

• A veteran of the U.S. Army.

• Possess the ability and drive to work under little or no supervision

• Team player

• Willingness to learn

• Detail oriented

• Works well under stressful conditions

• Friendly, Energetic, Positive Attitude

• Innovative

• Problem solving skills

Contact this candidate