Rashmi R. Mishra

Contact

Hartford, CT *****

Contact No : 860-***-****

Email ID : adu9ml@r.postjobfree.com

PROFESSIONAL SUMMARY

Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.

SKILLS

Business Planning

Business Analysis

Time Management

Customer Relations

Customer Relationship Management

Staff Training

Customer Service and Satisfaction

Hiring and Training

Team Motivation

Recruiting and Interviewing

Microsoft Office Expertise

Cash Deposits and Receipts

Accounts Payable and Accounts Receivable

WORK HISTORY

Company Name : Adhiraj Constrcutions Pvt. Ltd.

Designation : Assistant Manager(CRM- Customer Relationship Management)

Job Profile : Build and maintain relationships with the entire customer base by ensuring constant engagement with customers during the life cycle and moments of planned spontaneity. Scheduling and Preparation of agreements, Handle exception with due approvals, Handling walk-ins. Customers and solving their queries, updating tracker and data management, Process of brokerage, Update and process of booking, Cancellation and resale flats and weekly and Monthly Maintaining MIS. Taking Care of bounce cheque data, calculating all types of letters, Sending demand letters, Interest letters, Receipts and following up with the bankers for Disbursement, Solving queries on call as well on mail, going with customers for joint inspection before handing over the flat, Sending the Welcome letters, Customer Care Letter for new booking, Making Payment Entries in Farvision System.

Duration : May’2021 to Nov’2022

Company Name : Runwal Group.

Designation : Assistant Manager(CRM- Customer Relationship Management)

Job Profile : Attending new and existing Walk ins, Generating site visits and doing

follow-ups for Collection, taking for a site visit,registration, sending the Demand letter and receipts to the customers, doing SMS and Email campaigns on the Data, Calculating all types of letter, Sending demand letters, Interest letters and following up with the bankers for Disbursement.

Duration : January’2020 to May’2020

Company Name : Kalpataru Limited.

Designation : Executive (CRM- Customer Relationship Management)

Job Profile : Approaching Channel Partners for the Projects, Generating Leads

through them, Relationship Building with Channel Partners, Fixing up an appointments with Clients, Going for a Meetings at their place and explaining them about the Projects, Convincing them for the Site Visit,Convincing Clients to Close the Deal

Duration : January’2018 to January’2020

Company Name : Hubtown Limited.

Designation : Executive (CRM- Customer Relationship Management)

Job Profile : Meeting and greeting customer to resolve Queries and building up

long term Relationship. Communication with customer about apartment progress and likely date of possession. Post booking, check for all the documents, make welcome call . Ensure receipts for payments are made are sent on time and handle payment defaults and Prepare collection MIS reports for the management. Ensuring timely collection of receivables

Duration : November’2016 to December’2017

Company Name : Mettler Toledo India Pvt. Ltd.

Designation : Executive (Accounts Receivable & Account Payable)

Job Profile : Professional duties include ensuring that the invoices in SAP are

raised in a timely manner in accordance with customer standards. Process information from service work order reports in an accurate and timely manner. Contact customers for Purchase Orders by sending invoicing information through mail in accordance with predefined instructions. Training fresher thoroughly making them familiar with the invoicing process. Also to ensure that 100% quality level is maintained by the trainee by various methods such as audit. Raising various reports necessary for maintaining smooth processing and reporting it to the management. (Open DMR, Blocked for billing, Daily quality and quantity analysis). Processing PO based invoices. Processing NPO based invoices.

Duration : October’2013 to October’2016

Company Name : DAMCO Indian Pvt. Ltd. (A.P. Mollar Maersk Logistics)

Designation : Executive (Account Payable)

Job Profile : Posting Invoices in SAP Daily Basis to book the Vendor cost in the

System. Executing the daily pay run for all vendors of Damco on PAN country basis. Assisting in follow ups with locations in order to release pending Invoices which is in Parked. Reconciliation of Advances given to branches of Damco and settlement of same . Executing daily petty cash requests for various branches of Damco. Reconciling Damco books of Accounts with the Bank statement.

Duration : June’2012 to July’2013

EDUCATION

March 2022

MBA-Customer Service

Welingkar College

March 2011

Bachelor’s of Commerce (Specialized in Accounting & Finance)

Thakur College of Commerce and Science

March 2008

H.S.C -Commerce

Thakur College of Commerce and Science

2006

S.S.C

S.V.E.C School

PERSONAL INFORMATION

Date of Birth : 23rd September, 1991

Nationality : Indian

Marital Status : Married

Languages Known : English, Hindi, Marathi

Permanent Address : Mumbai, India.

Current Address : Hartford Connecticut

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