CYNTHIA PRATKA

***** ********* ***** **** • CYPRESS, TX 77429

713-***-**** • adu9kt@r.postjobfree.com • WWW.LINKEDIN.COM/IN/CYNTHIA-PRATKA PROFILE: ADMINISTRATIVE ASSISTANT / OFFICE MANAGER / BOOKKEEPER Collaborative, Results-Driven, Relationship-Focused MANAGEMENT & CROSS-FUNCTIONAL SUPPORT PROGRAM & PROJECT SUPPORT TEAM LEADERSHIP WRITING & EDITING SCHEDULE & CALENDAR MANAGEMENT COMMUNICATIONS & INSTRUCTIONS CLIENT & VENDOR RELATIONS CUSTOMER SERVICE BOOKKEEPING PLANNING & SCHEDULING PROCESS & PRODUCTIVITY IMPROVEMENT FOLLOW-UP & PROBLEM SOLVING COST CONTROL Dedicated and loyal professional and consummate multi-tasker with 20+ years of on-the-job excellence holding roles of Office Manager, Secretary, and Bookkeeper. Career marked by success in exceeding workflow, scheduling, training, quality, and performance objectives. Demonstrated strengths in handling high priority initiatives and top projects. Recognized as a results driven team player who is tenacious, meticulous, and has a strong track record for reliability and preciseness. Personable and engaging communicator committed to top notch customer service. Proficient in MS Office Suite (Word, Excel, and PowerPoint), above average word processing speed, and operate a wide range of office equipment and peripheral/handheld devices. PROFESSIONAL EXPERIENCE

Empyreal Jet – Aircraft Maintenance Administrative Specialist (5/2022-12/2022) Aviation – Private Charter

• Tracked scheduled maintenance and inspections for a fleet of 7 aircrafts using CAMP. The fleet included (6) Hawkers 800XP, a LearJet 60 and a Gulfstream G4.

• Generated M-104’s from discrepancies created in Jet Insight from pilots and mechanics. Opened and closed work orders using Ebis.

• Implemented the first inventory of the parts room and assigned each part a location. Created an excel sheet to track parts received and checked out. Responsible for supervising the parts room and employees, implementing new policies and procedures, and making all purchases related to the maintenance department. Responsible for vetting the quotes received and choosing the best offer.

• Responsible for making and tracking all maintenance department purchases and assigning those expenses to a work order and tale number.

• Responsible for storing and maintaining accurate maintenance records including discrepancy books, dirty copy inspections, wheel and tire log, vendor list, MEL book, APU books, and engine books. Empyreal Jet - Bookkeeper (1/2022-5/2022)

Aviation – Private Charter

• Responsible for calculating pilot per diems and assisting Financial Controller and Accountant, as needed.

• Prepared invoices for billing of flights using Jet Insight and QuickBooks online. Prepared fuel invoices in QuickBooks for payment.

• Input employee credit card expenses and scanned receipts using QuickBooks Online. Verified correct purchase order policies and approvals.

A-1 Auto’s CARSTAR – Office Manager/Bookkeeper (5/2021-12/2021) Automotive Collision Repair

• Responsible for weekly payroll for 14 employees using QuickBooks Enterprise Desktop. Paid weekly, monthly and quarterly taxes.

• Handled all financial transactions, month-end closing, daily deposits, petty cash and accounts receivable/payable.

• Monthly reconciliation of 4 accounts using QuickBooks Enterprise Desktop.

• Maintained all financial transactions per job in CCC Estimating program and exported to QuickBooks Enterprise.

• Prepared monthly franchise report and profit & loss report. Independent Worker – Chief Home Officer (9/2010-5/2021) Home Setting

• Took time off from career to raise a family and manage the household.

• Key supporter to a competitive gymnast who trained 28 hours a week.

• Handle the household budget, maintenance, and upkeep.

• Transport children to/from school activities, appointments, and other engagements. Crown Body Shop – Office Assistant/Bookkeeper (2/2003-9/2010) Automotive Repair Shop

• Provided customer service, fielded calls, scheduled appointments, and processed sales transactions for work orders.

• Handled all income and expenses; organized and maintained bank records in QuickBooks.

• Spearheaded the use of Excel to process weekly payroll.

• Recorded business/sales data in various computer programs; processed invoices for deposits and money log. Bone and Joint Trauma & Rehab – Secretary (9/1998-3/2002) Medical Clinic

• Served as the face of the office; greeted patients, fielded calls, scheduled appointments, and set-up new patient files.

• Drafted correspondence, responded to emails, and recorded/maintained data in various computer programs.

• Formatted medical records for law offices and performed other duties as assigned. Moisture Technology – Office Manager (8/1995-10/1997) Architectural Consulting Firm

• Provided administrative support to management team; fielded calls, scheduled appointments, maintained daily calendar, drafted business correspondence, answered telephone, and responded to emails.

• Recorded/maintained business/sales data in various computer programs.

• Prepared and organized proposals and specifications; completed other duties as assigned. ITT Technical Institute – Special Services Coordinator (5/1993-6/1995) Educational Institute

• Provided housing and part-time placement assistance to future and active students.

• Scheduled tours, testing and financial aid appointments; handled financial aid overviews; and gave tours of college to prospective students and family.

• Planned and organized new student orientation and all student activities.

• Acted as liaison between all departments to coordinate effective show rate procedures. ITT Technical Institute – Roster Bookkeeper (9/1990-5/1993) Educational Institute

• Duties included daily deposit, roster input of money received, student refunds, cashier duties.

• Accounts Payable.

• Ledger card posting and reconciliation of student accounts. ITT Technical Institute – Executive Secretary (9/1989-9/1990) Educational Institute

• Maintained all personnel files and assembled all hire packs.

• Served as liaison between staff and corporate headquarters.

• Provided secretarial support to Director of School and answered phones as back-up. ITT Technical Institute – Education Secretary (8/1988-9/1989) Educational Institute

• Duties included input of all grades and attendance into transcript program.

• Maintained accurate records of student files.

• Provided clerical support to Director and department staff of 20, as well as all students. EDUCATION

Diploma

Bradford School of Business, Houston, TX

Coursework: Typewriting, Secretarial Accounting, Secretarial Procedures, Office Procedures, Business Mathematics, Records Management, Office Techniques, Word Processing, and Business Communications Cynthia Pratka

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