Job Coach Customer Service
Resume:
Rebecca Ann Taylor
Kingwood Tx. 77339
Cell Phone 512-***-****
Email: ************@*****.***
SUMMARY OF QUALIFICATION
* ***** ** ********** ** sales including, door to door, car, and inside sales account manager.
● Performs at a prominent level in all roles earning recognition, various accolades and awards.
● At Office Depot, consistently remains in the top 25% of the organization for key performance indicators, and growing assigned books of business.
● Successfully ran an admissions program at West Point Military Academy.
● Experience with Microsoft, Salesforce, Outlook, Excel, Power Point, and Google Docs. EXPERIENCE
Office Depot October 2018 – Present
Sr Inside Sales Account Manager - Enterprise Team
● Manage a book of businesses totaling up to 10 million dollars of sales a year.
● Build relationships with current customers and get newly acquisitioned accounts to begin buying to retain and expand customer accounts.
● Uncover opportunities to get additional sales and business from customers.
● Align with internal adjacency teams to execute the sales process from discovery to closed.
● Built my book of business from 83% of attainment goal to 106% in my first year.
● Persevere through obstacles brought on by Covid shutdows by continuing to be self-motivated, perform and remain in the top 25% of KPI in the organization.
● Top 5% in the organization for opening and closing opportunities. David McDavid Acura of Austin May 2018 – October 2018 Sales Consultant and Internet Manager
● Contacted leads in a timely manner in one or more ways including phone call, email, and text.
● Made up to 50 phone calls and sent up to 50 emails daily to maximize opportunities from each generated lead.
● Populated and maintained contact information in the E-Lead system consisting of all attempts to contact and interactions.
● Consulted customers and provided excellent customer service.
● Prepared documents and collected information for finance and title preparation.
● Coordinated preparation of each vehicle for delivery to customers.
● Participated in daily brainstorming sessions.
● Sold 16 cars the 3rd month in the business.
Safe Landing Transportation LLC. November 2017 – April 2018 Office Manager/Executive Assistant
● Created documents for the hiring and orientation process, contracts, and proposals.
● Updated pay system and prepared for payroll.
● Developed relationships with drivers and vendors.
● Hired drivers including employment verification, drug testing, and record maintenance.
● Constructed spreadsheets for tracking drivers, trucks, maintenance, and logs required for compliance.
● Gained certification as a drug and alcohol awareness supervisor. Round Rock Independent School District 2001-2018
Embedded Staff / Job Coach / Educational Assistant
● Provided support for teachers and administrators.
● Supervised and instructed students in the classroom.
● Organized the Projected Graduation Plan mailing and schedules for the counselors.
● Counseled juniors to create awareness of requirements and suggest strategies for meeting them on time.
● Administered Credit by Exam tests
● Administered and prepared for TAKS (standardized testing) and AP (Advanced Placement) testing.
● Worked as receptionist at the front desk and answered a multi-line phone and used a RAPTOR system to sign in visitors.
● Substitute coordinator. Designed a new key and folder system for checking substitutes in and out each day.
● Trained and supervised the vocational instruction of students in the Community Based Instructional Program.
● Identified areas in which students needed extra instruction to teach and prepare them for paid employment.
● Responsible for training, observing, and assisting employers when a Life Skills student was hired.
● Created schedules, excel spreadsheets and other documents as needed. United States Military Academy (USMA) Department of Admissions West Point 2000-2002 Cadet Public Relations Hometown Visit (CPRC) and Special Trip Coordinator
● Coordinated the hometown recruiting visits of up to 314 cadets three times each academic year.
● Increased the number of cadets being sent out for CPRC from under 200 to over 300 each visit.
● Planned and coordinated with Congressional Staff on the state level to arrange representatives to attend events such as Academy Days.
● Ordered and distributed materials for each student to take on the visits.
● Communicated daily by phone and email with the Office of the Dean, Office of the Commandant, Company Commanders, and Admissions Officers.
● Worked with special cadet visits including verifying eligibility, coordinating transportation to and from the airport, booking airline travel and hotel accommodations.
ADDITIONAL WORK EXPERIENCE
● Sold Kirby vacuum cleaners. Trained new sales associates in the classroom and the field.
● Worked at Service Merchandise at the PBX desk, customer service, cashier, and jewelry counter.
● Retail sales and customer service including clothing, furniture, jewelry, and household goods.
● Contractor for Bluebonnet Trails.
EDUCATION
.Grand Canyon University
Bachelor of Science degree in Applied Management May 2018
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