ToriI Butler-Nicely

Account Administrator - Billing and Enrollment

Middle River, MD 21220

adu9ja@r.postjobfree.com

+1-443-***-****

To obtain a remote position as an assistant, coordinator or contributor Willing to relocate to: Baltimore, MD

Authorized to work in the US for any employer

Work Experience

Front Desk Receptionist/Slip Sales Support

Bowleys Marina, Inc. - Middle River, MD

April 2022 to September 2022

• Performed routine office duties daily which included maintaining registry of members, answering phone calls and email inquiries, assisted with scheduling of boat launches and haul-outs, gazebo/tent/table reservations and any other duties as assigned

• Greet and assist all members, guests or prospective members with excellent customer service (ie answer questions, address concerns, accept and record payments, give prospective members marina brochure and map for tours, etc)

• Accept payments via phone, check and in-person and record in proper manner according to marina procedure (ie cash register, cash/check ledger and credit card log)

• Updating and maintenance of marina files and database - gate card system, member sales files, insurance certificates, titles and registration, launch and haul-out schedules and monthly inventory update

• Perform monthly physical inventory count for marina store and marina supplies, update spreadsheet, reorder items as needed, place special orders for members, also update ice and food inventory during season

• Help with preparation and execution of marina special event planning - event marketing email, tickets sales, event guest log, parking passes, vendor/entertainment liaison, logistical support for marina utilities and amenities, kids events etc

• Monitor VHF marine radio and answer calls for Bowley's Marina, keep marina 2-way radio on for communicating with yard crew, fuel dock attendee and other staff; attend to gate system calls, open and close gate from within office and keep security cameras up for monitoring Executive Assistant

Johnson Financial Group - Abingdon, MD

June 2019 to March 2020

• Marketing outreach to both old and current clients to update client files as well as inform them of any new JFG products which may benefit clients

• Update software and transfer to paperless client database, assist President on sales appointments, perform all administrative functions needed

Account Executive

Merchant Lynx Services - Annapolis, MD

February 2017 to June 2017

• Outside Sales for a Credit Card/Debit Card/E-commerce company

• Creating leads for our telemarketing department in order for them to set up appointments for us

• Selling the services of our company in a business-to-business manner; mostly small businesses Account Administrator - Billing and Enrollment

Fully Insured Department - Hunt Valley, MD

May 2012 to March 2013

21030

Phone # 800-***-****

Supervisor: Deborah Clark

• Process all enrollment transactions (additions, changes and terminations) within 3 business days of receipt

• Receive and respond to client and member inquiries, by email or phone, regarding eligibility and benefits within 24 hours

• Work with COBRA Administration to ensure eligibility continuity

• Contact assigned accounts for premium payments reminders, short or delinquent payments

• Keep informed and up-to-date about benefits (medical, dental, vision and life) and products for available carriers, laws, regulations, systems and procedures

• Review Client Summary Plan Descriptions, Benefit Summaries etc. of all available carriers for accurate benefit information

• Contact Stop Loss carrier for client exception requests

• Analyze and approve on-line enrollment transactions and assist members with website questions

• Review and perform accuracy checks on account billing reports for missing rates and eligibility discrepancies

• Be cross trained on other accounts in order to offer assistance to other team members when workload warrants

• Keep informed of each account's specific eligibility requirements, waiting periods, offered coverage plans, etc.

• Maintain proper correspondence with members with various mailings such as welcome letters, enrollment forms, missing information requests, reinstatement forms, benefit termination forms, account cancellation/reinstatement forms, NSF and returned check fees, student and maximum age letters, etc.

• Enroll clients to GBS Go Green services which include email notifications, invoice availability and online payments options

• Retrieve and analyze system reports (member coverage listing, member eligibility listing, invoice inquiries, premium calculations, urgent broker reports, withhold care reports and missing cost center reports

• Databases/Software Programs used for GBS Account Administrator include Microsoft Office Suite, company-wide databases for various data entry/processing applications, GBS Access/Online Enrollment System, GBS Go Green Services, Citrix and Facets (secured access to Carefirst database), Voltage Secured Mail software and other carrier databases and secure mail access for medical, dental, vision and life product carriers

Nanny/Caregiver

Private Family - Bel Air, MD

October 2003 to November 2010

21014

Administrative Assistant/Inside Sales

Wilson Associates - Bel Air, MD

May 2002 to September 2002

21014

Phone # 410-***-****

Supervisor: Jerry Pepita

● Receive and screen incoming calls for appropriate action or re-direct calls to correct staff member

● Assist office manager

● Inside sales support

● Assist in quoting and other data entry

● Contact and/or perform on-site office equipment repair including computer support

● Establish and maintain product resource library

● Open and close office

Driver Services Account Liaison

PHH/Arval - Sparks, MD

April 2001 to December 2001

21152

Phone # (800) ONLY-PHH

Supervisor: Kim Lethe

● Assign client's new employees to appropriate leased vehicles

● Update any/all driver changes to assigned vehicles

● Locate unassigned vehicles and update spreadsheet with current information

● Update leased vehicle database according to the account's specific instruction

● Cross trained in other accounts to support coworkers

● Involved in transition to paperless work flow

Supplier Services Representative

PHH/Arval - Sparks, MD

January 2001 to April 2001

21152

Phone # (800) ONLY-PHH

Supervisor: Terry Enhancer

• Enrollment of service vendors for driver assistance/auto repair

• Maintain database of over 350,000 suppliers

• Send, receive and process vendor billing agreements

• Answer calls from suppliers regarding billing issues

• Handle contract negotiations with suppliers regarding PHH processing fees

• Work with accounts payable department to ensure that payments were made to suppliers within PHH guidelines

Accounts Payable Clerk

Bob Bell Chevrolet - Bel Air, MD

May 2000 to September 2000

21014

Phone # 410-***-****

Supervisor: Dawn Weather stein

● Posting transactions to journals and ledgers using Peachtree Accounting software

● Process invoices for payment

● Verify and Print all checks for payment to various vendors

● Office supply inventory and ordering

Accounts Payable Clerk cont.

● Cross trained in Accounts Receivable and Title

Receptionist/Service Department Cashier

Bob Bell Chevrolet - Bel Air, MD

February 2000 to May 2000

21014

Phone # 410-***-****

Supervisor: Dawn Weatherstein

● Receiving and directing of all incoming calls to various departments

● Maintain/update customer database

● Support sales department through customer inquiries, correspondence, etc.

● Newsletter and promotional mailings

● Assist office manager in maintenance and repair of office equipment

● Night-time Service Department Cashier responsibilities including the review of service repairs with customers, collection of payments for provided services, coordination of vehicle delivery to customer, and the closing out of register

Education

Associate in Business Administration

Harford Community College - Bel Air, MD

Skills

• Administrative Assistant

• Payroll

• Outlook

• Marketing

• Quickbooks

• Sales Experience

• Customer Service

• Google Docs

• Account Management

• Accounts Payable

• Citrix

• Inside Sales

• Sales Support

• Time Management

• Microsoft Excel

• Data Entry

• 10 Key Calculator

• Personal Assistant Experience

• Accounting Software

• E-Commerce

• Outside Sales

• Event Planning

• Accounts Receivable

• Nannying

• Project Management

• Salesforce

• Telemarketing

• Merchandising

• Help Desk

• Accounting

• Management

• Office Management

• Financial Report Writing

• Typing

• Microsoft Office

• Retail sales

• Computer literacy

• Microsoft Outlook

• Microsoft Word

• Clerical experience

• Administrative experience

• Search engines

• Database management

• Project coordination

• Organizational skills

• Calendar management

• Office experience

• Front desk

• Multi-line phone systems

• Phone etiquette

• Computer skills

• Bookkeeping

• Order entry

• Transcription

• Proofreading

• Customer support

Languages

• eng - Fluent

Certifications and Licenses

Driver's License

Additional Information

Route Chairperson for Harford County Meals on Wheels

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