Education

Bachelor of Arts in Communications **/18/ 2015

Major: Public Relations Communications

Minor: Sociology

Florida Atlantic University Boca Raton, FL

A.A. Liberal Arts Degree 12/18/2009

Major Business Administration

Broward Community College (BC) Fort Lauderdale, FL

High School Diploma 6/18/2000 Boyd H. Anderson High School Lauderdale Lakes, FL

Accomplishments:

State Certified Supported Employment Coach June 2010

APD /State Certified Supported Living Coach May 2010

Florida State Certified Notary Public since Nov. 2009

Certified Bartender since May 2006

Visual Director of the African-American Student Union 2004 (BCC)

National Honor Society 2001-2002 (BCC)

Student Ambassadors 2001 (BCC)

SKILLS

Proficient in Microsoft Office (Word, Excel, PowerPoint, Access)

Prezi (Presentations)

Strong Computer and organizational skills

Works well under pressure in a fast paced environment

Excellent verbal and written communication skills

Responsible, honest, active and very cooperative

Over 10 years’ customer service experience

Patience

I also have the ability to train and manage others

Self-motivated and works well individually, as well as being a team player.

Billing Expert

Experience

Global Response November 2015- May 2016 Margate, FL.

Rack Room Shoes/ Off Broadway Shoe Warehouse

Brand Ambassador

Provided exceptional customer service.

Reviewed Customer Requests/Complaints via (phone, chat, and emails), provided resolutions

Provided assistance tracking customer orders

Processed online orders, credit card, and or check payments

Submitted request for price adjustments.

Processed refunds,

Set up loyalty Accounts.

Educated customer on Rewards programs.

Provided solutions to disgruntled customers.

Crosswinds Youth Services August/2015 -Jan/2016 Cocoa Beach, FL

Communications Intern

Maintained, Monitored, and updated social media platforms

Produced company brochures and correspondences.

Researched current trends in non-profit marketing and reported to the CEO ways to implement ideas

Worked with marketing team

Therapeutic Intervention Early Services, Inc. May/2013-August/2015 Tamarac, FL

Half way House Manager

Duties Includes:

Conducting Needs Assessment

House group facilitator

Assist Treatment team in writing treatment plan

Completed Progress notes

Teleperformance February 2005-April 2013 Margate, FL.

Hughes net Billing Consultant

Reviewed Billing Complaints, provided solutions

Provided appropriate debits or credits

Processed credit card and or check payments

Extended due dates for payments

Provided refunds, Suspended or unsuspended services

Providing Training and supervisor support to tier 1 billing support, for policy and procedures.

Provided problem solving techniques.

Sprint Technician

Provided technical assistance to mobile and broad band customers.

Processed payments

Troubleshoot all sprint products (e.g. tablets, cell phones, air raves, wireless cards)

Performance Service Plan Guidance Agent/Case Manager

Reviewed claims for warranty submission

Verified service orders that have be entitled and completed.

Submitted reports for billing

Sent feedback correspondence for training purposes

Best Buy for Business Referral Agent

Processed billing for Best Buy for Business Services.

Provided client account information.

Scheduled field service appoints and /or consultations.

Scheduled residential customers for in home service.

Answered calls from business owners that requested quotes for business pricing.

Prepared leads for potential clients looking for contract options for their business.

Geek squad 911 Scheduler

Assessed needs of customers who requested scheduling as soon as possible.

Contacted geek squad agents to check willingness to work overtime to accommodate requested services.

Coordinated scheduling of emergency service calls for clients who required same day computer repairs.

Scheduled and coordination of emergency appointments.

Geek Squad Guidance Engineer

Processing and relaying information between the double agents and our clients.

Assessing recalls and rescheduling of appointments.

Evaluated follow up appointments

Geek Squad Mission Controller

Scheduled computer repair appointments.

Assessing computer repairs and quoting prices of service.

Entered customer info into billing program.

Gateway Technician

Assisted customers with over the phone tech support for various computer issues.

Including Virus/ Spyware Removal, reformats and memory installs

Jackson Hewitt Taxes Inc. October 2006-January 2007 Ft. Lauderdale, FL.

Tax Preparer

As a tax preparer I answered phones, filing, and typing prepared taxes and dispersed income tax checks.

Broward Community College December 2001- April 2002 Fort Lauderdale, FL

Financial Aid Processor

My duties included data entry, coding, preparing and verifying loan applications

First Financial Mortgage Group September/2002-Febuary/2003 Tamarac, FL.

Loan Surveyor

In this position I performed data entry, excelled in customer service by surveying homeowners to prequalify for mortgage loans.

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