Rowena M. Zoltan

adu9hr@r.postjobfree.com

SUMMARY IT Solution Specialist with 8+ years of experience delivering advisory and solution efficiency, and effective work flow through skillful strategic problem-solving and troubleshooting network, hardware and software efficiency and reliability.

PROFESSIONAL EXPERIENCE

Supply Chain End-User Support PwC/MBO, Downers Grove, IL March 2022–May 2022

Helped and Instructed employees how to utilize Workday SCM healthcare framework

Supported, trained, and assisted clients on how to initiate the application on dealing with Kanban and non-Kanvan par counting distributions in healthcare par locations and facilities.

Trained and assisted employees on creating the Adhoc par counts on all med loc

Trained and assisted employees on creating quick issues, Ad Hoc par counts, inventory picks, receipts using the handheld scanners.

IT Support/Administrator Mado Healthcare LLC, Chicago, IL Sept 2021-Nov 2021

Monitoring day to day healthcare frameworks for corporate users and onboarding/outboarding employees.

Assisted and upgraded digital devices for hospital infrastructure.

Implemented and added new software and Application programs.

Repaired and troubleshooted network infrastructures as well as reliabilities.

Created corporate and employee’s identification card using DataCard Printer.

IT Support Technician Four Winds Casino, South Bend, IN Sept 2017-Sept 2021 •

First of IT staffs in a newly built Casino in South Bend Indiana

Installed and tested digital devices, ethernet cables and ports, and digital platforms for every departmental use.

Created, managed, and troubleshooted Active Directory Accounts.

First level troubleshooting, implementing, and administering network reliability

and connectivity.

Remote access troubleshooting

Trained and prepared on resolving the complexity of Information Security.

Support Technician and Network Admin St Joseph Medical Center Mishawaka, IN Feb 2021-May 2021

EDUCATION Computer Information System and Network Administration IVY Tech, South Bend, Indiana.