Kelly Garver

323-***-****

adu9hp@r.postjobfree.com

_

Goal: To secure a position that highlights my strengths. I thrive during transitions, staying calm during any situation and focusing on the greater good of the department, team or company.

Education 1995-1999

Northwestern University, Evanston, IL

Bachelor of Arts, Sociology

Institute of Psycho-Structural Balancing (IPSB) 2004-2006

550 Hr. Massage Therapist Certification

Spectrum (Formerly Time Warner Cable) 2008-2016

Voice Operations Specialist 2010-2016

-Extensive reporting using Excel; use of vlookup formulas and pivot tables

- Use of CSG, OMSe, Orange Tools

-Work on fixing phone orders in CSG so they process correctly through phone systems

-Handle a high volume of calls from internal employees, customers, and technicians

-Interacted with the NPAC system extensively to facilitate porting of phone numbers from one company to another

Customer Service Professional 2008-2010

-Hollywood Helpdesk, handled escalated calls.

-Working with multiple departments to ensure customer needs were met.

Los Angeles Business Journal

Circulation Department

-Interim Circulation Director during transition of print house

-Promoted from agent to Department Assistant

-Permanently hired with the company after beginning as a temp

NRG Recording Services

Studio Manager 2001-2003

-Managed people-Hiring and scheduling of a 17 person staff.

-Press- Wrote and gained publication in national titles (i.e. Billboard, LA Times)

-Sales-In charge of booking and billing for 3 studios

-Scheduling- Managed scheduling and hiring of 17 person staff and 3 recording studios

Other work Experience:

2004-2008, Massage Therapist, private practice, Glendale, CA

2006-2007, Assistant Manager Bodywork Emporium, Sherman Oaks, CA

2001-2001, Assistant, Waxploitation, Los Angeles, CA

1999-2000, Assistant, Aware Records, Chicago, IL

Technical Experience:

Microsoft Word, Filemaker Pro, Microsoft Excel, Outlook, Adobe Acrobat PDF. various copy machines and printers, various database systems

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