Business Analyst Customer Service

Job Title: Business Analyst (Change Management)

ANGARAI - Project Management consulting firm based out of College Park, MD.

ANGARAI is a professional management consulting firm that is driven by excellence. Our key focus is on providing holistic solutions that is n win-win for both our customer and us. We have ample opportunities in the Government (Federal and State) sector and are always looking for professionals who not just meet the requirements but beat it.

Job Description:

ANGARAI is looking for a Business Analyst to support its projects with various government agencies. The Business Analyst would perform detailed requirements analysis, document processes, and perform some user acceptance testing.

Major Roles and Responsibilities

●Conduct a quick analysis of the Change Management (CM) Plan and provide gap identification with remedial suggestions.

●Assist with developing and/or providing documentation, current process flows and as built process flows, as well as other support materials for the Knowledge Management plan including CM activities and documents.

●Work with the project leads and develop a sustainment plan for ongoing adoption process and support by both Client users and vendors.

●Assist in the coordination of required CM activities across functional teams to support planning and execution.

●Recommend actions that will achieve high levels of stakeholder engagement, customer service, and quality of service through continual improvement methods and feedback.

●Assist in the design and implementation of marketing and messaging to the marketplace.

●Assist with the preparation and delivery of presentations, focus groups, town halls and/or demonstrations to interested parties.

●Assist in support of the design and delivery of communications and training.

●Other duties related to CM as necessary.

Background and Experience

●A Bachelor’s degree in business or in any related field. Master’s is preferred.

●Exceptional analytical and conceptual thinking skills.

●Excellent documentation skills.

●Fundamental analytical and conceptual thinking skills.

●Experience creating detailed reports and giving presentations.

●Competency in Microsoft applications including Word, Excel, PowerPoint, Visio, and Outlook.

●Excellent planning, organizational, and time management skills.

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