Janet Mareski

Customer support

Charter Township of Commerce, MI

adu9h2@r.postjobfree.com

248-***-****

* Accomplished Data Analyst with over 20 years of administrative experience.

* Experienced working in fast-paced environments that demand strong organizational, technical and interpersonal skills.

* Highly trustworthy, efficient and effective; committed to superior customer service.

* Key strengths include:

Organized Data Analyst with meticulous attention to detail.

Innovative problem solver, multi-tasker and deadline-driven professional.

Statistical analysis of audience databases and performance levels.

Development of spreadsheets to ensure proper tracking and maintenance of data and finances.

Exceptional written and verbal communication skills.

Proficient in Microsoft Office Suite (Word, Excel, PowerPoint and Access), Lotus Notes, MRP/QAD, Ws FTP, QISO/TS16949, Lotus Screen, WIN 00/XP, Timeline, DFMEA, BOM, PRTS, GIMS, CPQSS Prism, Drive Report, and QuickBooks.

Work Experience

Claim Specialist

MONTAGE FURNITURE SERVICES - Grand Rapids, MI

October 2020 to Present

• Respond to inbound customer, retailer and technician inquiries and follow up relating to entire claim process (determine coverage, send inspection packets, authorize technicians, order parts, recommend exchanges, administer settlements and collect complaints). Open new claims and capture accurate customer and claim data to determine the most cost effective and customer service oriented outcome.

Review and monitor open claims and follow up as needed while maintaining high levels of accuracy and customer service.

Understanding the basics of the retailer portal and be able to guide a store employee through submitting a claim.

Brand Ambassador

ECCO - Novi, MI

January 2019 to Present

* Part-time associate

* Retail employment to fill financial gap due to layoff Quality Lead Analyst

General Motors - Warren, MI

January 2013 to September 2019

Quality Group

* Analyze performance metrics and reports; monitor and identify any performance issues or risks.

* Experience in Supplier Quality and application of AIAG quality control standards and deliverables - APQP, PPAP, PFMEA, Control Plans, MSA, Capability Analysis, Continuous Quality Improvement. Plan for issue resolution activities and coordinate/lead execution of the plan with other stakeholders.

* Self-motivated with leadership mentality.

* Demonstrated ability to analyze and resolve complex issues, lead root cause analysis and continuous improvement efforts.

* Provide regular status updates to executive staff on current performance and issues.

* Monitor champions' updates/closings and input into the Captured Test Fleet (CTF) system.

* Prepare, consolidate and maintain all data and deliverables.

* Analyze data and produce statistics and reports on current products and upcoming models.

* Maintain confidentiality of all information handled in the performance of job duties.

* Visual Basic programming with macros. Pivot tables, charts, vlookup, If function and other data analytic functions

Technical Analyst

NISSAN TECHNICAL CENTER - Farmington Hills, MI

2008 to 2012

HVAC & Engine Cooling

* Engineering reporting to director level which included: Design Change Warehouse (DCW), 3-3-3 (cost reduction ideas) top actions list, planning and management of engineering resources.

* Daily Workload Management, which included writing DCW for engineers, locating vehicles for engineers, scheduling vehicles, updating cost reduction top actions listed weekly, tracked quality items items weekly and (PMT).

* Provided DFMEA reports for engineers, supplemental test parts for engineers (otherwise known as * CADICS), and CSP's (Cost Savings Proposals).

* Participated in weekly meetings to discuss GCAR's and PIR's, plant related issues and task team meetings.

* Updated the monthly test schedule for engineering test vehicles using excel and hyperlinking the schedule that the engineer created.

* Worked in the lab with the technicians de-instrumenting vehicles, making harnesses, measuring noise, airflow etc.

* Volunteered with the MBST.

Technical Analyst (Resource Planning)

* Reporting and analysis for the technical center and R&D workload for design/development projects.

* Accurate and timely reporting of workload status to each design and test department to ensure effective planning and management of engineering resources.

* Daily workload management, e.g., D & D profile, contract workload estimation requests to line department managers, monthly workload/headcount/overtime reporting by line department, technical support (NTC) job request planning and reporting, finance quarterly workload forecasts, and management ad hoc request reporting as it relates to the technical center workload. Sales Associate

THE GAP - Rochester Hills, MI

2005 to 2008

Responsible for generating sales and providing customer service. Senior Engineering Expediting Specialist

GENERAL DYNAMICS LAND SYSTEMS DIVISION - Sterling Heights, MI 2002 to 2005

* Assigned and coordinated associative tasks governing military tracked vehicle design and production.

* Created, coordinated and maintained workload spreadsheets, design reviews, design fabrications, part requisitions, part tracking database, engineering project distribution, project audit sheets, failure analysis sheets change logs for suppliers, and work orders.

* Reviewed, analyzed and requisitioned parts and services required to support engineering designs and improvements as required by Government contracts using the Material Request Planning system.

* Ability to discern tasks and improvise accordingly.

* Possessed knowledge of production tooling and production equipment capabilities, assembly methods and quality assurance standards.

* Organized and supported all functions concerning multiple programs over a broad spectrum of engineering disciplines.

* Awarded two certificates of recognition for outstanding performance. Vehicle System Engineer Analyst

RAPID DESIGN SERVICE - Pontiac, MI

1999 to 2003

Assisted the Vehicle Systems Engineers on all programs for the truck division to help them understand the warranty issues and problems associated with vehicle builds to better serve the customer in the long run.

* Effectively planned and managed engineering resources using a timely reporting of workload status.

* Prepared presentation materials; created spreadsheets and charts with regards to engineering work orders, problem resolution tracking system for the VSE's.

* Measured and tracked strategic management activities and events with various engineers supporting the Interior Strategy Room with analysis and recommendations.

* Provided technical and administrative support to the Vehicle System Engineers.

* Department coordinator for processes (how and when to get things done), forms, formats and information.

Engineering Control/M.I.S. Coordinator

Engineering Control - Bloomfield Hills, MI

1997 to 1999

* Designed and implemented procedures to track engineering changes on all programs.

* Wrote and released engineering changes to plants and customers.

* Tracked customer drawings and change level being implemented via database program.

* Supplied part schedule for Honda, with parts distribution and maturing schedule updates daily.

* Handled server problems and installed WIN95 and other programs on systems throughout the Company. Education

Bachelor of Business Management in Business Management University of Phoenix

1900

Skills

• APQP

• PPAP

• Root Cause Analysis

• Research & Development

• Statistical Analysis

• Project management

• Quality Management

• Visual Basic

• Sales

• Customer service

• Microsoft Excel

• Data entry

• SAP

• Process Engineering

• Process improvement

• Microsoft Office

• Retail sales

• Upselling

• Phone etiquette

• Time management

• Microsoft Word

• Microsoft Powerpoint

• Hospitality

• Data collection

Additional Information

1. Filing

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