Sales Associate Call Center
Resume:
Janet Pereyda
Work Resume
Tucson, AZ *****
**********@*****.***
Professional clerical career position with growth potential and where my proven administrative,
secretarial, accounting, customer service and superior communications skills may best be utilized.
(Bilingual-Spanish Fluent)
Authorized to work in the US for any employer
Work Experience
Project Facilitator
AGS Stainless - Bainbridge Island, WA
May 2016 - July 2017
• Translate documents and website in spanish
• Defuse angry and agitated customers’
• Maintain records and prepare written reports
• Scheduling/calendaring projects with management
• Proofreading documents
CO Manager
Famous Footwear - Sierra Vista, AZ
July 2014 - March 2016
• Manage and coach associates
• Store inventory
• Bank deposits
• Shipment processing
Sales Associate
Maurices - Sierra Vista, AZ
August 2014 - February 2016
• Cashier
• Credit card sales
• Build and maintain rapport with customers’
Sales Lead
Bath and Body Works - Sierra Vista, AZ
February 2014 - July 2014
• Manage and coach associates
• Store inventory and ordering supplies
• Bank deposits
• Shipment processing
Sales Associate
Victoria's Secret - Sierra Vista, AZ
July 2012 - February 2014
• Cashier
• Addressed and responded to all customers’ questions and concerns
• Floorsets
Convergys Call Center Rep
The Walgreens Corp - Tucson, AZ
May 2011 - January 2012
• Served as a Pharmacy Technician Call center rep to Identify patients’ needs; reviewed and updated activity on accounts regarding patient prescriptions.
• Built and maintained rapport with patients’
• Resolved patients’ issues in a prompt, professional and friendly manner
• Collected and documented information from patients (HIPAA)
Education
High school diploma
Sunnyside High School - Tucson, Az
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