Customer Service Delivery

TERESA MCCULLEN

Stamford, CT *****

203-***-**** - adu9f4@r.postjobfree.com

Dedicated professional with knowledge of service delivery and multitasking abilities. Committed to maintaining professional relationships to increase profitability. Bringing top-notch skills in oral and written communication, active listening and problem-solving skills. Enhances client experiences by employing service-oriented behaviors, understanding client desires.

EXPERIENCE

01/2020 - CURRENT

CAREGIVER;

Faith & Hope Homecare – bridgeport, CT

Assisted with dressing guidance, grooming, meal preparation and medication reminders.

Assisted clients with daily living needs to maintain self-esteem and general wellness.

Built strong relationships with clients to deliver emotional support and companionship.

Cleaned house, ran errands and managed laundry.

08/2018 – 12/2019

BARISTA;

Le pain quotidien – new canaan, ct

Pleasantly interacted with customers during hectic periods to promote fun, positive environment.

Created wide variety of hot and cold drinks in average shifts consistently positive customer satisfaction scores.

Cleaned counters, machines, utensils and seating areas daily.

Controlled line and crowd with quick, efficient service.

06/2016 – 08/2016

ASSISTED LIVING CAREGIVER;

CENTER FOR TRANSITIONAL LIVING – EAST NORWALK, CT

Offered companionship and kindness to clients.

Maintained clean, safe and well-organized patient environment.

Assisted clients with daily living needs to maintain self-esteem and general wellness.

Cleaned house, ran errands, managed laundry and completed weekly grocery shopping.

02/2016 – 08/2016

CUSTOMER SERVICE CASHIER;

STAPLES, THE OFFICE SUPPLY SUPERSTORE – STAMFORD, CT

Resolved customer complaints and maintained clean and tidy check out area.

Enabled customers to feel welcomed, important and appreciated by answering questions about products sold throughout store.

Maintained customer satisfaction with quick and professional handling of product returns

EDUCATION

HIGH SCOOL DIPLOMA

sTAMFORD HIGH SCHOOL – STAMFORD, CT

CERTIFICATE: COMPUTER NETWORKING

CAREER BLAZER – STAMFORD, CT

CERTIFICATE: CUSTOMER SERVICE MANAGEMENT

INSTITUTE OF ARIZONA – TEMPE, AZ

SKILLS

Behavior Redirection; Companionship; Emotional Support;

First Aid and Safety; Excellent Memory; Medication Assistance; Assisted Living

Exceptional Customer Service; Team Player

Customer Service; Assistance; Verbal Communication

Stocking; Replenishing; Time Management

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