Service Representative Customer
Resume:
Curriculum Vitae
Ornella K. Hayles
CONTACT
Professional Summary
Enthusiastic, highly motivated individual with 3 years in the customer service industry. I possess sales, marketing, accounting, public relations, and organizational communication experience which I believe can be a great asset to your company. My skills include a great sense of creativity, organization, and strong communication, which I believe can add value to any work environment.
*******.******@*****.***
Trinidad
EDUCATION
PROFESSIONAL EXPERIENCE
Bsc. Leadership & Management (Special)
2017 - Current
Human Resource Management
Certificate
2016 – 2017
Language Skills & Communication
Principles of Business Management
Human Resource Management 1
Organizational Theory & Behavior
Human Resource Management 2
Human Resource Management: Case Studies
CXC
2011-2016
POB
POA
English A
Mathematics
Social Studies
Information Technology
Human & Social Biology
ISA Consulting Representative- June 2021 to Present
Vibe Connections Ltd., Trinidad
Prospect for new clients on a daily basis from various lead sources
Set 4-5 consultations daily through cold calling
Deliver customized, targeted sales strategies
Input/manage client & lead databases
Conduct lead follow up & nurture leads until appointments are set
Customer Service Representative– June 2020- Sept 2020
IQOR: American Homeshield, Trinidad
Handling inbound and outbound calls.
De-escalate disgruntled customer situations by providing patience guidance and support.
Researching required information using available resources.
Handling and resolving customer complaints regarding product sales to customer service problems.
Maintained customer satisfaction with forward thinking strategies focused on addressing customer needs and resolving concern.
Curriculum Vitae
Ornella K. Hayles
Awards Received -
Red Cross (2008)
KEY SKILLS
Analytical thinking and planning
Strong communication
Accuracy and attention to details
Proficient in Microsoft Office
and teams.
Problem solving
References -
Brianna Logan
Customer Success Associate
Renaissance Learning
Jiheje Tobias
Production Technician
VEMCO
Contact this candidate