Curriculum Vitae

Ornella K. Hayles

868-***-****

CONTACT

Professional Summary

Enthusiastic, highly motivated individual with 3 years in the customer service industry. I possess sales, marketing, accounting, public relations, and organizational communication experience which I believe can be a great asset to your company. My skills include a great sense of creativity, organization, and strong communication, which I believe can add value to any work environment.

adu9ek@r.postjobfree.com

Trinidad

EDUCATION

PROFESSIONAL EXPERIENCE

Bsc. Leadership & Management (Special)

2017 - Current

Human Resource Management

Certificate

2016 – 2017

Language Skills & Communication

Principles of Business Management

Human Resource Management 1

Organizational Theory & Behavior

Human Resource Management 2

Human Resource Management: Case Studies

CXC

2011-2016

POB

POA

English A

Mathematics

Social Studies

Information Technology

Human & Social Biology

ISA Consulting Representative- June 2021 to Present

Vibe Connections Ltd., Trinidad

Prospect for new clients on a daily basis from various lead sources

Set 4-5 consultations daily through cold calling

Deliver customized, targeted sales strategies

Input/manage client & lead databases

Conduct lead follow up & nurture leads until appointments are set

Customer Service Representative– June 2020- Sept 2020

IQOR: American Homeshield, Trinidad

Handling inbound and outbound calls.

De-escalate disgruntled customer situations by providing patience guidance and support.

Researching required information using available resources.

Handling and resolving customer complaints regarding product sales to customer service problems.

Maintained customer satisfaction with forward thinking strategies focused on addressing customer needs and resolving concern.

Curriculum Vitae

Ornella K. Hayles

Awards Received -

Red Cross (2008)

KEY SKILLS

Analytical thinking and planning

Strong communication

Accuracy and attention to details

Proficient in Microsoft Office

and teams.

Problem solving

References -

Brianna Logan

Customer Success Associate

Renaissance Learning

347-***-****

Jiheje Tobias

Production Technician

VEMCO

868-***-****

Contact this candidate