Dining Server Banquet

Victoria Mangram

Los Angeles, CA, ***** 915-***-****

adu9e8@r.postjobfree.com

OBJECTIVE

Motivated and outgoing fine dining server seeking a position in an elegant fine dining establishment with potential for advancement. Offering extensive knowledge of food, wine and spirits balanced with strong interpersonal and time management skills.

EXPERIENCE

Fine Dining Server April 2022 - Present

American Queen Voyages

Responsible for table set up, preparation, clearing of all tables, as well as food and wine service at assigned tables for all meals

Take part in storage and luggage handling when required, as well as special functions and events as needed (i.e., pass canapes, beverages, etc.)

Approach all passengers in a courteous and friendly manner with a smile (without being overbearing)

Has a complete knowledge of all dishes, allergens, and wines/beverages on the menus and can explain them to the passengers in clear, concise, thorough, and friendly communication.

Ensure proper table set-up and that all glasses, cutlery, and plates are always properly cleaned and "spot-free"

Stand alert, focused and at attention at his/her station prepared for passengers when they enter the room

Make passengers welcome by greeting them and showing them to their seats

Serve all passengers at one table at the same time in accordance with departmental training and protocol

Sommelier – Wine Steward Nov 2021 - Present

Quini Wine Intelligence, Los Angeles, CA

QUINI SOMM is the first wine sales, staff training and customer engagement platform to help wine hospitality and retail do more, in less time. Broadcast wine lists and tasting notes, standardize staff training, and capture wine tasting data to help you make decisions faster and smarter.

Create and distribute wine list and critical list to servers, developing and marketing enterprise software and wine data solutions for the restaurant and wine industries. QUINI SOMM is designed to maximize wine sales.

Evaluate new wines for your wine list more efficiently and objectively. Quini’s unique wine tasting and rating standard and app help you to easily capture yours and your team’s thoughts about wines with consistency and objectivity. Compare your ratings to the global palate to optimize your wine list for maximum sales based on unbiased crowd-sourced reviews.

Fine Dining Server Nov 2021 - Present

The Martini Shop/ Wolfgang Puck, Los Angeles, CA

Attending to upscale restaurants, private events, weddings, parties, special events providing 5-star service before, during, and after their meals and/or cocktail periods.

Helped patrons select food and beverages by suggesting courses, explaining the chef's specialties, identifying appropriate beverage pairings, and answering food preparation questions. Transmits orders to bar and kitchen.

Assist with buffet style courses providing patrons with choices and identifying food selections to assist patrons' special dietary needs and special requests.

Fine Dining Server Feb 2015 - Sep 2018

The Green Parrott Steakhouse, Dallas, TX

●Provided full table side service in a busy upscale restaurant, maintaining 90% customer satisfaction rate.

●Memorized an average of 11specials every shift, including allergen information.

●Served up to 150 patrons in a 6-table section of the restaurant.

●Processed 300+ orders per shift with a 94% accuracy rate.

●Adopted a personalized approach, interacting with regular customers and memorizing their specific orders.

Banquet Server May 2013 - Jan 2015

Event ProStrategies, Dallas, TX

●Assisted with set up & tear down for 500+ functions, including 22 weddings, and 29 corporate events.

●Served food and beverages to guest remaining conscious of dietary restrictions, age-appropriate soliciting of alcoholic beverages, and adherence to law enforcement guidelines with the serving of alcoholic beverages.

●Handled all set up and take down of all catering furniture and cooking equipment at each event.

EDUCATION

Bachelor of Arts (B.A.) - Theatre Sep 1993 - May 1995

Howard University, Washington, DC

Associate of Arts (A.A.) - Psychology Sep 1991 - May 1993

Los Ángeles City College, Los Ángeles, CA

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