General Manager Cold Stone Creamery

GREAT FALLS, MONTANA ***** 406-***-**** ******************@*****.***

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KATHERINE GORDON

PROFESSIONAL SUMMARY

Conscientious, Administrative Assistant, dependable friendly employee and lifelong learner ready to become part of a strong effective community-oriented team.

SKILLS

Strong ability to adapt.

Assisted in administration of practical examinations

Excellent Time Management

Certified Administrative Professional (CAP)

(MOS) Microsoft Office Suite Professional

Collecting Intake Information

Invoice Preparation

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WORK HISTORY

MEDICAL SCHEDULER/REGISTRAR/SWITCHBOARD- FLOAT 09/2021 to Current

Great Falls Clinic, Great Falls, Montana

Coordinated referrals - faxed and received VA referrals in PT department, checked VA referral status in ICC and always checked Medicaid status in all departments and documented details in patient charts.

Greeted visitors and initiated triage processes for clients to streamline patient flow. Interfaced with members of medical team and public

Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.

Answered phone calls and messages for several departments of Great Falls Clinic as Switchboard Operator for entire clinic, including (central scheduling), Intake and registration of patients and handling patient inquiries.

Adjusted appointments according to priority and tracked appointment durations

Reviewed insurance information with patients and processed copays

Instructed patients regarding how to prepare for appointments

BOARD CERTIFIED MASSAGE PRACTITIONER/OFFICE ADMINISTRATOR 10/2010 to 03/2020

Katherine Gordon LMT, Great Falls, MT

(MOS) certified Microsoft Office Suite Specialist

(CAP) Administrative Assistant Certification

Credentialing of Professional Staff, i.e., Board Certified Massage Therapists. Complete office management and business development.

Demonstrated self-reliance by meeting and exceeding workflow needs.

Maintained updated Massage Therapy knowledge through workshops, skills assessments and continuing education hours.

Maintained client records and designed long-term care programs for over 160 return customers. SOAP notes, Progress notes, Treatment Records, Referral letters

Provided daily treatment for medical conditions and injuries through therapeutic massage up to 9- 45 min sessions per day.

Assessed clients carefully to determine massage needs and potential problems due to individual physical conditions.

Advised clients on lifestyle changes to improve alignment, posture and gait for better long-term wellness.

Taught Independent CE courses for NCBTMB Board Certified Massage Practitioners.

EDUCATION

College of Great Falls MSU

Pre-clinical studies pre-empted

Microbiology, Medical Terms, A&P I and II, Chemistry, Nutrition, Psychology, Sociology, English, Math, Finance, History, Ethics. 32 credits 3.33 GPA-

MIMT, Kalispell, 2007

Associate of Applied Science, Neuromuscular Massage Therapy

WGU, Salt Lake City Utah,

Bachelors of Health and Human Services, Expected 11/2023

(MOS) Certification, Microsoft Office Specialist, 02/2010 Microsoft, Redmon, Washington

(CAP) Certificate, Administrative Assistant and Secretarial Science, 03/2012

REFERENCES

References presented upon request

Contact this candidate