RITCHIE JOY S. OÑEZ

Iniguihan, Brgy, Ilag, Liloan Southern Leyte

Philippines 6612

HP: +63-912-***-**** / +63-912-***-****

E-mail address: adu9dq@r.postjobfree.com

CAREER OBJECTIVES:

To offer my professional experience and capabilities to a progressive institution that would enhance my skills and affect other people in a positive way.

A self – starter uses initiative to meet schedules with minimal supervision

Organized, outgoing person that easily adjusts to reasonable working environment.

Computer literate using Windows software

Proficient in both oral and written English

Pro-active and team player.

Capable manager and leader.

Professional Certifications Taken:

Passed the Alberta Hotel Lodging Association (AHLA)’s National Occupation Standards On – Line for Housekeeping Room Attendant – June 2008

TESDA Certificate of Competency Barista Course – April 2009

TESDA Certificate of Competency Housekeeping – September 2008 PROFFESIONAL PROFILE:

3yrs Restaurant Supervisor, Customer Sales Marketing and Safety Administration.

3yrs Facilities Service Specialist and Housekeeping Supervisor, Service Industry

(Singapore).

4yrs Facility Executive, Site Supervisor, Service Industry (Singapore)

1yr. Housekeeping Attendant Supervisor and Hotel Front Desk, Hotel Industry.

8yrs Customer Service Supervisor, Service Industry.

4 months Experience as Call Centre Customer Service Resolutions / INBOUND/ Macy’s Account

SEMINARS/TRANINGS:

Customer Service Workshop Seminar

Discovery Building, Ortigas Center, Pasig City

August 2006

School and Training Housekeeping

HRPC, Edsa, San Juan Metro Manila

May 2008

School and Training Barista Course

Asiantouch International Institute Inc., San Roque, Marikina City April 2009

AWARDS RECEIVED:

• Certificate of Achievement People Handling Skills Program: A Key to Supervisory Effectiveness.

• Certificate of Appreciation for Demonstrating an Exceptional professionalism, dedication and commitment.

• Certificate of Achievement for Completing Living the I-REMIT Way. Employment History:

KK Women’s and Children’s Hospital and Tampines Care Home Under (UEMS SOLUTION PRIVATE LIMITED)

12 Ang Mo Kio Street 64 #03A-11 UE Bizhub Central, Block B Singapore 569088 Facility Executive 07 April 2017– 06 January 2021

Duties & Responsibilities:

• Assist housekeeping manager in managing daily housekeeping operations in hospital

• Perform routine inspection of the hospital premises.

• Lead and supervise a team of staff in delivering high service standard at all times.

• Attend to feedbacks/requests from users and escalate to the manager, if necessary

• Plan and schedule roster for the team.

• Conduct on-the-job trainings to the new staff

• Any relevant duties as and when assigned by the superior.

• Handle all requests with a sense of urgency and multi-tasking.

• Must be willing to work in the hospital wards environment to keep the hospital clean and sanitary.

• Conduct frequent inspection on work area.

• Check the Crash Program in each department up to date.

• Ensure all works assigned, project work and work requests are attended to and completed. Keys Skills and Competences

• Excellent communication skills

• Strong customer service skills

• Ability to motivate and supervise staff in a tactful and diplomatic manner

• Ability to keep calm under pressure

• Good leadership skills and team player

• Ability to work accurately with figures and manage a budget

• A well organized and methodical approach

• Ability to manage the health, hygiene, safety and security of workplace MARINER’S CORNER RESTAURANT

SUMMIT CATERING SERVICES

120 Cantonment Road # 01-02 Maritime House Singapore 089760 Assistant Manager May 16, 2016 – March 16, 2017

Duties & Responsibilities:

• Perform other duties, function and tasks that are incidental or inherent to my duties, or those which may be required, requested or entrusted to me by my superior.

• Resolved routine problems encountered in performance of work assignments. To exercise due care of company properties/equipment and maintains and appropriate cost cutting measures of department stationery and supplies.

• Priorities schedules, assigns trains, reviews and evaluates assigned restaurant staff.

• Oversees and supervised daily operation of the restaurant.

• Participates with operation management team to originate, plan develop and implement long and short-term goals.

• Oversees menu planning, pricing and banquet operation.

• Act &/or perform on behalf of the Manager during his/her absence.

• To perform other operations related duties as so required by the management. Sitel Academy Manila

30th Floor Rafles Bldg.

Emerald Ave. OrtigasCenter

Pasig City 1605

CUSTOMER SERVICE Rep. / Inbound/Macy’s Acct. / Oct.27 2015 to Jan.25 2016 Duties & Responsibilities:

• Provide comprehensive and quality customer care at all times

• Process new order/ update, modify existing order

• Provide appropriate and accurate response to customer queries

• Apply technical knowledge and procedures when servicing customer queries

• Learn client's web sites, policies, procedures and any back end systems they may use for e-mail, products, shipping, and/or back order information

• Communicate effectively and efficiently with internal and external customers Bogser’s by the Sea Seafood Restaurant and Tiki Bar Queensland Park, Bay walk

Matina, Aplaya

Davao City 8000

Restaurant Supervisor July 28, 2013 to July 30, 2015 Duties & Responsibilities

• Responsible in ensuring smooth operations in assigned areas, including: staffing, inventory, quality assurance and customer service.

• Responsible to ensure approved policies and procedures are adhered to and maintained.

• Investigates and resolves food quality, employee and service complaints.

• Inspects dining area and ensures cleanliness, organization and dining area courtesy.

• Analyze and recognize deficiencies or problem areas and provide solutions to achieve desired results.

• Learn client's web sites, policies, procedures and any back end systems they may use for e-mail, products, shipping, and/or back order information.

• Communicate effectively and efficiently with internal and external customers.

• Perform other duties, functions and tasks that are incidental or inherent to my duties, or those which may be required, requested or entrusted to me by my superiors. National University Hospital of Singapore

(Under International Service Solution) or ISS

ISS FACILITY SERVICES PRIVATE LIMITED

1 JALAN KILANG TIMOR

# 10-00 Singapore 159303

Facilities Service Specialist September 29, 2010 – June 28, 2013 Duties & Responsibilities

• Provide excellent customer service, professionalism and good interpersonal skills with hospital staff, patients and visitor.

• Continues Quality Improvement activities to improve the cleaning and sanitary environment for patients, clients and visitors.

• Perform as Team Leader role to supervise housekeeper’s job scopes at the designated ward.

• Must perform hands-on all cleaning activities including bed making, waste disposal, handling periodic pest control and serve foods and drinks to patients.

• Conduct roll call and coaching a small team of housekeepers (two new or existing) in the ward.

• Inspect wards and maintain records on a high quality standard of cleanliness and infection control.

• Perform quality checks on facility services and report defects assigned on simple reporting.

• Coordinates housekeeper’s assignment to ensure efficiency and high quality housekeeping services are within schedules.

• Must be willing to work in the hospital wards environment to keep the hospital clean and sanitary.

• Adheres to the hospital policy and procedures including cleaning and food serving guidelines for patients.

IRemit Incorporated, Global Remittance

Discovery Bldg. Ortigas center Pasig City

Philippines

Customer Service Associate February 16, 2002 - July 23, 2010 Duties & Responsibilities

• To expedite processing of remittance transactions promptly & efficiently, with accuracy, in accordance with the guidelines and procedures.

• To prepare complete reports and forms required by the various departments & partner banks/couriers to facilitate in the conduct of business operations;

• Handle cold calls for prospective clients to set appointments.

• Handle Direct Marketing campaigns for clients.

• Assist clients in familiarizing the specific products of the company.

• Provide information to any client’s enquiries regarding company products and promotions.

• Handle in-house telemarketing campaigns.

• To commit one's self to the company, service to clients and of work assigned with the sense of responsibility, personal accountability, dedication, urgency, & willingness to extend an 'extra mile' in completion of tasks to deliver a quality service;

• Act &/or perform on behalf of the Customer Service Supervisor during his/her absence:

• To perform other operation's related duties as so required by the management Astoria Plaza Hotel – Full Serviced Residential Suites Ortigas Center, Pasig City, Philippines

Housekeeping Attendant August 27, 2008 – August 31, 2009 Duties & Responsibilities

• Cleans guest rooms (includes vacuuming and mopping of floors, dusting, emptying ashtrays and garbage containers)

• Makes bed (changing of beddings/ sheets

• Removes and replaces used towels, soaps and other supplies

• Scrubs, disinfects and polishes bathroom fixtures.

• Sorts, counts and folds linens.

• Promotes positive image of the property.

HOUSE OF SARA LEE PHILS.

Agency: Staff Builder Asia of John Clements Consultants, Inc. Makati City,Phils.

Accounting Clerk

June 2001– August 2001

Duties & Responsibilities

• Encoded the company’s daily transaction, prepared daily reports for purchasing materials.

• Attended to customer’s needs and inquiries, delivered excellent services.

• Updated all vouchers and accounts receivable.

• Maintained and updated inventory records.

EQUITABLE PCI BANK

Agency: Protemps Inc.

# 262 Juan Luna Street, Binondo, Manila

General Clerk

August 1999 – January 2000

Duties & Responsibilities

• Maintained and updated inventory records.

• Prepared and sorted reconciliation reports.

• Filled and posted of media documents.

• Provided support to projects and administrative officers under way within the company. JARDINE WINES AND SPIRITS PHILS. INC

Agency: Almer Manpower Corporation

Ayala Avenue, Makati City

Encoder Clerk

December 1998– April 1999

Duties & Responsibilities

• Encoded the company’s daily transaction, prepared daily reports for purchasing materials.

• Attended to customer’s needs and inquiries, delivered excellent services.

• Encoded and updated records and inventories items and stocks.

• Took and delivered customer orders with efficiency. THE INSULAR LIFE ASSURANCE COMPANY. LTD

Muntinlupa City,Phils.

Contractual Clerk

March 1998– August 1998

Duties & Responsibilities

• Prepared and sorted reconciliation reports.

• Filled and posted of media documents.

• Updated all policy number and insurance accounts.

• Prepared daily reports for purchasing materials. LANGUAGE SKILLS:

Spoken: English, Pilipino, Cebuano,

Written: English, Pilipino

References

Available upon request

Contact this candidate