ANGELA M. KING
Baton Rouge, LA ***** 225-***-**** *******@*****.***
OBJECTIVE
To secure a position which will utilize and enhance my experience and offer opportunities for advancement based on demonstrated performance.
CORE COMPETENCIES
Ten years of federal and state program and grant management
Ability to handle multiple task and work independently
Strong research, organizational, and analytical skills
Comfortable with various software applications
ACCOMPLISHMENT
Instrumental in the development and independently managed a newly developed Crisis Assistance Program which set aside $500,000.00 in leveraging funds PROFESSIONAL EXPERIENCE
Invoicing Specialist (Ida) – APTIM June 2022 to August 2022
Used various internal software systems to verify the specifics of the project types being billed.
Reviewed all invoice components for accurate award amounts and any change orders.
Communicate with assigned team lead to correct any issues with the contractor invoices to ensure a timely resubmission.
Grant Case Manager I – Hunt, Guillot, & Associates February 2021 to May 2022
Inform applicants of the program requirements for eligibility and assist in accordance with TBIB guidelines in completing forms, securing documents and other verifications as needed in completing their application.
On an ongoing basis, inform applicants of any recent changes in the program guidelines, forms, and/or requirements which may affect their TBIB program application eligibility.
Process applications to be forwarded to the Underwriting for award approval and/or denial determination.
Work collaboratively with the TBIB Team and program management to establish program goals and performance targets.
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Account Advisor I – Blue Cross Blue Shield of LA November 2019 to December 2020
Respond to benefit and claim inquiries from members and/or providers through inbound direct phone contacts. Maintain knowledge of the required lines of business, changes to policies and procedures, recent laws and regulations, and computer systems to ensure all information is current and accurate.
Maintained required expectations on First Call Resolution, After Call Work, Average Speed to Answer adherence, and other performance measurements to ensure customer satisfaction. Social Services Analyst – DCFS Economic Stability March 2019 to July 2019
Interview clients as an intake case manager via an automated Café Portal database system in order to obtain household composition information assess employment and work abilities in order to complete the submission of their applications as required by federal and state policies and procedures. Explain program guidelines, policies and procedures, identify any barrier to participation, and advised of the necessary resources that would eliminate those barriers from participation.
Medicaid Data Analyst - Westaff – LDH/MUA/Medicaid Systems April 2018 to June 2018
Reviewed, verified, and if necessary reconciled applicants’ application to determine their eligibility via SOLQ, LAMI, LWC and TWN software systems for any employment information that may have been omitted during the application process.
Once verification has been resolved, the application is then escalated to an assigned LDH Analyst for client follow-up and final determination of benefits. Case Manager II -RESTORE LA -Emergent Method May 2017 to November 2017
Managed high-volume workload within an assigned deadline driven environment for 200 plus applicants in accordance to program guidelines
Review and verify application information and required documentation (e.g., valid driver’s licenses/ program acceptable identification, proof of homeownership/residency, income, and proof of disability, etc.) to be forwarded to Verification of Benefit (VOB) for review
Communicated with applicants daily, effectively explaining program policies and procedures, clarifying timeline expectations, and answered any questions related to their award status updates, award consultation, appeal request and the closing processes Housing Finance Specialist III – EAD Louisiana Housing Corporation June 2008 to February 2017
Conduct monthly desk reviews of assigned sub-grantees. The process includes tracking expenditures, A-133 audit reports and conducting a risk analysis
Research and gather data to create reports for management decision briefs
Review and process sub-grantee’s request for payment, budget revisions, weekly draw invoices and annual reconciliation of sub-grantee award allocation.
Provide technical assistance to sub-grantees to avoid potential administrative and fiscal deficiencies
Prepare monthly reports for the executive staff monthly board meetings for the Board of Commissioners
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Housing Finance Specialist I – HOME Department Louisiana Housing Finance Agency July 2007 – June 2008
Conducted on-site inspections for HOME projects physical condition, management practices and operating procedures to ensure compliance with appropriate policies and regulations
Assisted with the implementation of the monitoring systems for compliance review in accordance with specified program requirements
Review reports as submitted for accuracy and compliance with state and federal regulations
Provide any additional assistance as requested by supervisor as assigned Admin Coordinator III – HOME Department Louisiana Housing Finance Agency April 2006 – July 2007
Served as administrative assistance to the program manager, which included maintaining appointment schedule, preparing travel requisitions, issuing directives to staff as requested by management
Complied and format reports as advised in accordance to the departmental standard
Prepare requisitions for the purchasing of supplies
Provide any additional assistance as requested by supervisor as assigned Admin Coordinator III Louisiana Department of Public Safety September 2002 – April 2006
Processed video gaming applications, stock transfer requests, permit applications annual fee forms, and annual affidavits
Prepared and mailed annual fee forms and annual affidavit notifications
Prepared correspondence and memorandums
Processed and distribute all incoming and outgoing mail and/or packages, answered phones, delivered messages to trooper personnel via lotus paging and lotus email system Borrower Support Services Representative Remington College – Baton Rouge, LA June 2000 – February 2001
Liaison between student borrower, lender, school and guarantee services agencies to facilitate timely repayment of FFEL loans
Track student progress relevant to disbursement and/or release of FFEL proceeds during students’ active enrollment
Competed and maintained reports required by regulatory agencies and any other duties or projects assigned by supervisor
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EDUCATION
Southern University A&M College September 1989 to April 1993 REFERENCES
Professional:
Dudley Seamen
Louisiana Department of Health
Medicaid Analyst Supervisor
******@**.***
Debra Washington
Louisiana Housing Corporation
Program Manager
***********@***.**.***
Angie M. Steptoe-James
QIDP
*********@*****.***
Personal:
Angel Higginbotham-Crocram
Program Manager
3124 Woodbrook Drive
Baton Rouge, LA 70810
Wendy Hall
Housing Finance Specialist III
********@*****.***
22905 Jack Drive
Plaquemine, LA 70764