JOSEPH G. PATTERSON

adu9cx@r.postjobfree.com

**** *** *** **** **********, AL 35235

205-***-****

An accomplished IT Professional, with over 25 years of experience, in PC Windows and peripherals. Proven experience in software application, hardware configurations, printer setup and repair. Utilizing expert customer service skills, strong communication and execution skills.

EMPLOYMENT HISTORY

PROTECTIVE LIFE INSURANCE – SYSTEM ANALYST TIER II 12/2017 to Present

Install, configure and maintain a variety of computer equipment and computer peripherals

Adjust, repair and replace hardware

Provide employee end-user support

Provide backup assistance to deployment manager for hardware/software approvals for ServiceNow software

File warranty hardware repair claims and handle associated warranty repair tasks

Hardware refreshes, acquisition hardware deployment and other Ad Hoc efforts

RAM TOOL & CONSTRUCTION SUPPLY - HELPDESK LEVEL II 06/2012 to 06/15/2016

Maintained user systems and servers break-fix,

Acquired laptop/desktops, performed migration of all applicable software XP -Windows 10

Imaged and reimaged dell and HP laptops/Desktops Microsoft Surface Laptops

Open/Close helpdesk tickets using Spice with detail resolutions

Daily monitoring of network using Kaspersky

Reset password via Active Directory, Hyena and SAP for corporate/branch sites

VNC/Cisco VPN via Windows 10/ Mac OSX

Resolve software issues and install licensed applications software.

Image new Windows systems for recent hires

Repair technician and troubleshoot systems in remote sites using AnyConnect and Teams share

Re-image systems that become corrupt due to virus contamination

Joseph G. Patterson

SYNERGIS TECHNOLOGY, INC (CONTRACTOR) Alabama Power 11/2011 to 05/2012

Open Dashboard ticket system daily for Break/Fix and Lease Term Replacements

Managed emergency delivery of loaner systems as primary system repair was completed

Install new printers and lease expired printers for network installation

Drive company vehicle to locations in Alabama-from Huntsville to Tuscaloosa

Schedule weekly pickup for expired Lease Term equipment

ONFORCE MANAGEMENT - INDEPENDENT CONTRACTOR 09/08 to Present

OnForce is an online management firm that represents multiple firms throughout Alabama. Independent trouble ticket repair technician consigned to public and private end-users pertaining to break/fix issues on PC; printers; AV; CCTV; servers/switches and alarm systems.

MERCEDES BENZ - NETWORK ADMIN (CONTRACTOR) Tek System 06/08 to 09/08

• Managed third shift Network environment throughout a 3-plant area

• Utilized Ethernet toner to cross connect user jacks

• Observe Solar winds packet tracer to spot problem areas on the domain

• Use Cisco Works to enter Mac-address for wireless clients

BRUNOS SUPERMARKETS - DESKTOP ANALYST 02/08 to 05/08

• Performed desktop migration of all applicable software

• Coordinated the installation of a CSUDSU

• Acquired laptop/desktops for administrative personnel

• Deployed Cisco phones and configured the ext. from a call block

• Configured all Blackberry’s for assigned users,

• Pulled cable when necessary to create testing centers for new software configuration teams

ERNST AND YOUNG - DESKSIDE SUPPORT (CONTRACTOR) TEKsystems 09/2007 to 01/2008

• Monitored ticket systems for configuration/ break-fix request

• I-Phone setup, printer installation and connectivity

• Lotus notes database configuration and SameTime

• Install and configure Groove Virtual Office

• Troubleshoot systems in remote sites using Timbuktu VPN

EBSCO INDUSTRIES - COMPUTER NETWORK TECHNICIAN 08/2000 to 05/2006

• Maintained user systems and servers break-fix

• Software migration to replacement systems

• Oversee remote servers and systems throughout the company

• Worked the 3rdr shift to manage overseas servers and systems using PC Anywhere/VNC

• Add user to the Domain via exchange and active directory

• Restore files to clients via Arc Serv

• Configured proprietary software for EBCSCO use only

• Implemented the first Mac response team for EBSCO Users

• Installed and configured the Mac OS 9 & 10

• Built the first company server for the Credit Union and connected them to the Domain for email and Internet while maintaining the security of the financials files

EDUCATION

• EBSCO Education online classes on installation

• Trained user on Office products and MAC

• Electromechanical drafting- Associates Degree

InTune Device Management

Joseph G. Patterson

HARDWARE CONFIGURATIONS

•Credit/Check Scanners

•LAN Maintenance continuity testing

•Wan Maintenance

•XEROX

•DocuCenter7500 series

•HP Desktop Laptops Microsoft Surface Laptops

•Wyse Management Console

PRINTER CONFIGURATION

•Multi printer break fix on Lexmark, Dell, Sharp, Hewlett Packard, Cannon & IBM

•Diagnose and repair from replacing pickup roller to installing Circuit boards, testing sensors, recoding new circuit boards. Installing new stapler guide rail on certain models. Cleaning and demonstrate for the End User.

SOFTWARE APPLICATIONS

•Active Directory Hyena

•Bitlocker, Encryption Software

•Cisco Routers/Switches

•Cisco Works; Office 365

•Cisco VOIP and call manager

•Cisco VPN

•Exchange 2003-2019

•Funk Odyssey Client Wi-Fi

•Groove Virtual Office

•Kaspersky Antivirus

•Lotus Notes

•PeopleSoft

•Spice/ServiceNow Ticket Software

•Symantec Antivirus

•TCP IP VNC

•Telnet

•UPC/SKU Scanners

•Windows 95-2010

•Windows Server 2003-2019

•Zendesk

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