Jacqueline Steele

●**** Dogwood Dr City Fredericksburg,VA 22401●540-***-****●adu9c3@r.postjobfree.com PROFESSIONAL SUMMARY

Accomplished, energetic and bilingual Orthodontic Treatment Coordinator with a solid history of achievement in great patient services. Motivated leader with strong organizational and prioritizing abilities. Adept at establishing effective relationships with doctors, staff members and patients. Committed to clearly presenting treatment options. CERTIFICATION

X-Ray Certified

CORE QUALIFICATIONS

● Substantial familiarity with dental treatments and procedures, Insurance verification

● Strong knowledge of financing options and dental payment processing

● Ability to provide assistance with basic dental procedures

● Proficient in the use of MS Office software applications, remarkable in understanding insurance claims as well as account payable

● Excellent interpersonal skills and communications abilities

● Impressive ability to efficiently manage multiple tasks WORK EXPERIENCE

Locust Grove, Fredericksburg

Insurance Coordinator/Accounts Payable

October 2021- Present

• Verification of insurance, answer phones, data entry, entering checks, pay vendors.. Building strong relationships, expressing excellent customer service.

Beecroft Orthodontist, Woodbridge, VA – Front Desk/Treatment Coordinator March 2016 – September 2021

• Provide patients and parents with detailed information on dental financing options.

• Respond to all patient and parent inquiries in a timely courteous manner.

• Make arrangements to call parents and patients at convenient times.

• Develop scripts for phone calls to patients or parents.

• Coordinate external marketing activities.

• Discuss follow-up procedures with patients and worked to secure payment arrangements.

• Maintain inventory of dental supplies and reordered as necessary.

• Work to convince patients to commit to follow-up treatments.

• Address any billing and insurance issues in a timely manner.

• Greet patients and answered any immediate questions.

• Contact patients with appointment reminders.

• Train new office staff members.

• Provide patients with a thorough explanation of the orthodontic procedures.

• Maintain ongoing post-visit communications with patients.

• Assist orthodontist with dental treatments and patient evaluations.

• Maintain strong relationships with all patients and dental staff.

• Remain updated on available financial options.

Taheri Dental Group, Washington DC – Dental Assistant/Front Desk 2009 – 2015

• Assisted the doctor in chairside procedures including composites, crown and bridge preparation, and extractions.

• Documented dental services by charting in patient's records.

• Maintained safe and clean working environment by complying with procedures, rules and OSHA standards.

• Educated patients by giving oral hygiene care, and post-operative instructions.

• Ensured operation of dental equipment by completing preventive maintenance requirements.

• Maintained patient confidence and protect operations by keeping the information confidential

• Made appointments, answering the telephone, maintaining and filing record cards.

• Met and greeting both existing patients and new patients when they arrive.

• Made sure that all telephone enquiries are handled and recorded correctly.

• Assisted dental staff when necessary.

• Performed office administrative functions as required.

• Assisted with the induction and training of new team members.

• Worked at other dental practice locations from time to time as required.

• Updated both the appointment book and any computer files.

• Made phone calls to patients and sending them out reminder letters.

• Kept dental equipment clean safe and well maintained.

• Ensured that all patients leave with a future appointment made.

• Gathered feedback from patients about their dental experience REFERENCES UPON REQUEST

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