SANDRA K CIOLINO

Columbia, SC • 203-***-**** • adu9b8@r.postjobfree.com

TELLER AND CUSTOMER SERVICE REPRESENTATIVE

CUSTOMER SERVICE REPRESENTATIVE • TELLER TRAINER • BRANCH RECONCILIATION REPORTING Expertise in customer satisfaction and overseeing branch account transactions and servicing duties Results-driven Teller and Customer Service representative with experience in identifying customer needs and recommending appropriate bank products and services. Establish, develop, and maintain a positive working relationship with internal teams. Well-versed in accurate and timely processing of transactions and handling branch servicing duties. Expert in comprehending customer issues and providing resolutions in a professional manner. Core Competencies:

Cash Management · Bank Security Requirements · Team Leadership · Customer Banking Relations · Bank Policies and Procedures · Marketing Bank Products and Services · Bank Federal Regulations PROFESSIONAL EXPERIENCE

Ion Bank, Naugatuck, CT 2008-2022

Head Teller / Customer Service Representative

Maintain a professional working environment with customers. Interfaced with internal teams, communicating customer issues and collaborating on resolutions to ensure customer satisfaction. Conduct daily branch balancing and weekly branch servicing duties. Mentoring, coaching, and training employees.

● Contributed to fulfillment of branch quarterly product and service goals by identifying cross-selling opportunities.

● Achieved exceptional customer satisfaction by employing problem solving skills to resolve complex transactions and concerns both in-person and high volume phone queue.

● Accurately process multiple bank account transactions, open accounts, and perform daily branch reconciliations. Naugatuck Valley Savings & Loan., Naugatuck, CT 1999-2008 Teller Supervisor / Accounting / Customer Service Representative Oversee 7-10 branch level employees ensuring compliance with bank policies, procedures, and federal requirements. Monitor accurate processing of all customer transactions. Performed daily balancing of the branch’s cash position. Established, developed, and maintained a positive professional relationship with the internal branch teams.

● Monitored and managed the branch cash position in addition to facilitating internal audits with headquarters.

● Successfully maintained high quality customer service and bank products and services marketing goals.

● Enabled accurate decision making by calibrating employee knowledge of bank policies and procedures. ADDITIONAL EXPERIENCE

Receptionist Naugatuck Valley Gastroenterology Assoc., Waterbury, CT Accounting Clerk Lepel Corporation, Edgewood, NY

Bookkeeper Federal Mogul Corporation, Summerton, SC Bookkeeper Benson, Bultman, King and Palmer, CPA’s, Summerton, SC EDUCATION

Sumter Area Technical College, Sumter, SC

TECHNICAL PROFICIENCIES

COCC, Insight, Interactive Teller Machine (ATM/ITM), Microsoft Office