Home Jobs Service Representative
Resume:
Beth Beran
Looking for remote or work from home jobs
Middleburg Heights, OH 44130
adu9b7@r.postjobfree.com
Work Experience
SSR
Health IQ - Remote
September 2022 to December 2022
Calling customers to offer help with Medicare plans. CRM
Google workplace
Zoom
Communicator
InfoCision - Akron, OH
February 2022 to June 2022
Making outbound calls to secure NRA memberships
Customer Service Representative
teletech - Moundsville, WV
December 2008 to May 2011
Answering phones to help customers fix their phone service, notating accounts, upselling Education
Associate's degree in Criminal Justice
Kaplan University-Davenport Campus - Davenport, IA March 2006 to October 2008
Skills
• Upselling
• Microsoft Powerpoint
• Customer Service
• Microsoft Word
• Microsoft Office
• Microsoft Windows Server
• Operating Systems
• Customer support
• Software troubleshooting
• Telecommunication
• English
• Computer Networking
• Technical Support
• Help Desk
• Citrix
• Desktop Support
Languages
• English - Expert
Assessments
Sales skills — Familiar
January 2022
Influencing and negotiating with customers
Full results: Familiar
Customer service — Highly Proficient
December 2021
Identifying and resolving common customer issues
Full results: Highly Proficient
Customer focus & orientation — Highly Proficient
December 2021
Responding to customer situations with sensitivity Full results: Highly Proficient
Administrative assistant/receptionist — Familiar
December 2021
Using basic scheduling and organizational skills in an office setting Full results: Familiar
Protecting patient privacy — Highly Proficient
December 2021
Understanding privacy rules and regulations associated with patient records Full results: Highly Proficient
Attention to detail — Highly Proficient
January 2022
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Highly Proficient
Call center customer service — Familiar
January 2022
Demonstrating customer service skills in a call center setting Full results: Familiar
Verbal communication — Proficient
January 2022
Speaking clearly, correctly, and concisely
Full results: Proficient
Written communication — Proficient
January 2022
Best practices for writing, including grammar, style, clarity, and brevity Full results: Proficient
Scheduling — Proficient
January 2022
Cross-referencing agendas and itineraries to avoid scheduling conflicts Full results: Proficient
Inside sales — Proficient
January 2022
Understanding and responding appropriately in sales scenarios, and performing common sales calculations
Full results: Proficient
Medical billing — Completed
December 2021
Understanding the procedures and forms used for medical billing Full results: Completed
Technical support — Completed
January 2022
Performing software, hardware, and network operations Full results: Completed
Social media — Completed
January 2022
Knowledge of popular social media platforms, features, and functions Full results: Completed
Outside sales — Completed
January 2022
Understanding and responding appropriately in sales scenarios, and performing common sales calculations
Full results: Completed
Working with MS Word documents — Familiar
January 2022
Knowledge of various Microsoft Word features, functions, and techniques Full results: Familiar
Attention to detail — Highly Proficient
January 2022
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Highly Proficient
Work style: Professionalism — Expert
January 2022
Tendency to be accountable, professional, open to feedback, and act with integrity at work Full results: Expert
Basic computer skills — Familiar
January 2022
Performing basic computer operations and troubleshooting common problems Full results: Familiar
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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