Loan Processor Customer Service

Kathy Barkus

*** ****** **. ** ********, WA ***** 818-***-**** **********@*****.***

Objective

• I am seeking a job with growth and opportunity

Core Competencies Include:

• Exceptional Customer service background, very fast learner, works independently

• Integrity, adaptability, decision making, hiring, staff supervising and a team player

• Planning, organizing, reliable, problem solving, great communicator and extensive real estate experience Career History

HOMEFINITY- FAIRWAY INDEPENDENT MORTGAGE CORPORATION OCT. 2020- SEPT. 2022 I was a 100% remote employee. I started out in Set up. I was responsible for opening orders, verifications & follow ups as needed. I was promoted to Loan Coordinator after 3 months. My responsibilities as a Loan Coordinator were to work closely with the client and Loan Officer to gather documents, prep and submit to processing and follow up on any items needed. I was a Loan Coordinator for one year and promoted to a Loan Processor. My duties as a Loan Processor were to pay close attention to detail, review file for any errors and match documentation, calculate income, verify credit report information, request documents needed from the client, prepare and submit the file to underwriting, meet deadlines, review title reports, run LP, DU, FG, update all info in Encompass and work closely with the client to the end to fund the loan in a timely manner.

TUMWATER VALLEY ATHLETIC CLUB-SEPT. 2018- SEPT.2020 Duties include: Extensive customer care skills with relationship and rapport building. This is an exclusive facility where customer care is key. I utilize my proficient computer skills in our own private management program for members daily. In addition, on the spot decision making and great communication is also a huge part of the job and a daily occurrence. I also provide tours and sign-up new members. NATIONAL SENIOR ACCOUNT MANAGER- SEPT. 2017-MARCH 2019 Velocity Mortgage Capital - Currently originating Non-QM loans from the point of origination until funding. Managing a broker/client database. I have the ability to problem solve and work independently. NATIONAL SENIOR ACCOUNT MANAGER- FEB.2017-SEPT.2017 Athas Capital Group - Origination of Non-QM loans from the point of origination to funding. Managing a database of clients and brokers. I worked at a very high pace environment and made decisions quickly. NATIONAL SENIOR ACCOUNT MANAGER-AUGUST 2009-FEB.2017 Realtor.com - I managed new and existing accounts, creating a constant flow of new business, consistently meeting and exceeding sales quota’s all by maintaining exceptional customer service and follow up skills. In addition, we were required to manage data, work consistently with spreadsheets and computer proficiency was essential. Problem solving and customer service skills were the basic essentials. 2

ADVERTISING SALES ACCOUNT EXECUTIVE DEC.2008-AUG.2009 Los Angeles Daily News- Real Estate Dept. - Account sales manager for San Fernando Valley, East territory. Maintained and built up an outlining territory by providing excellent customer service and establishing all new business for the area. Also spoke at many public meetings. Worked independently in the field. LOAN OFFICER- 2001-2007 Loan Depot Group, Primestar funding and Surety Financial REALTOR-1991-2017/NOTARY PUBLIC

Worked as a side business: Developed relationships with buyers and sellers, sold properties in the Los Angeles area. Prepared data from the local MLS to provide updated info on property values. Consistently checking the data to make sure properties align with the market. Worked with both buyers and sellers on real estate transactions. Self-starter, business orientated and ready to take on any tasks at hand.

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