Customer Service Nanny
Resume:
JENNIFER CALENZO
SKILLS
• Grocery Shopping
• Disciplinary Enforcement
• Child Development Expertise
Behavior Management
Techniques
•
• Schedule Creation
• Mobile Devices
• MS Office Proficiency
• Household Management
• Educational Support
CUSTOMER SERVICE,
ANSWERING PHONES,
SETTING SCHEDULES,
FRIENDLY, WORK UNDER
PRESSURE.
I've worked for the last three
years as a director and founder of
a non-for profit cheerleading
organization. Took care of
scheduling multiple teams
functions, custumer complaints,
scheduling for coaches, travel
organization, computer work.
Eager always ready and willing to assist fellow employees with job tasks. Handles various duties and assignments. Accustomed to multitasking and working quickly to meet challenging demands. Considered hardworking and reliable with great interpersonal skills.
WORK HISTORY
June 2020 - December 2022
Nanny Chandra Marshall, Rochester, NY
May 2019 - August 2022
Director of Non for Profit Organization Irondequoit Royals Cheerleading Inc., Rochester, NY
Supported children in play activities, meals and snacks, hygiene and socialization.
•
Assisted with light housekeeping duties as well as running errands.
•
Organized and cleaned home after activities by picking up toys and straightening up play room.
•
Built positive and nurturing environments to support child social and emotional growth.
•
Prepared tasty, healthy meals for children to encourage good eating habits.
•
Played games, worked on puzzles and read books to young children.
•
• Engaged with children on age-appropriate level.
Balanced playtime and limited screen time to support development of fine motor, gross motor and cognitive skills.
•
Trained new employees on proper protocols and customer service standards.
•
• Assisted in recruiting, hiring and training of team members. Trained and guided team members to maintain high
productivity and performance metrics.
•
Handled problematic customers and clients to assist lower- level employees and maintain excellent customer service.
•
CONTACT
Fort Myer, FL 33905
adu978@r.postjobfree.com
February 2015 - August 2018
Nanny Jill Walters, Rochester Ny
May 2004 - August 2015
Nanny Jaime Summerlin, Rochester Ny
Managed purchasing, sales, marketing and customer
account operations efficiently.
•
Offered advice and assistance to customers, paying attention to special needs or wants.
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Responded to customer requests for products, services and company information.
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Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
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Answered customer telephone calls promptly to avoid on- hold wait times.
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Supported children in play activities, meals and snacks, hygiene and socialization.
•
Assisted with light housekeeping duties as well as running errands.
•
Organized and cleaned home after activities by picking up toys and straightening up play room.
•
Built positive and nurturing environments to support child social and emotional growth.
•
Played games, worked on puzzles and read books to young children.
•
• Engaged with children on age-appropriate level.
Balanced playtime and limited screen time to support development of fine motor, gross motor and cognitive skills.
•
Supported children in play activities, meals and snacks, hygiene and socialization.
•
Assisted with light housekeeping duties as well as running errands.
•
Organized and cleaned home after activities by picking up toys and straightening up play room.
•
Built positive and nurturing environments to support child social and emotional growth.
•
Played games, worked on puzzles and read books to young children.
•
• Engaged with children on age-appropriate level.
Balanced playtime and limited screen time to support development of fine motor, gross motor and cognitive skills.
•
May 2002 - December 2003
Manager Hollywood Tans Salon, Rochester, NY
Accomplished multiple tasks within established
timeframes.
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Onboarded new employees with training and new hire documentation.
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Cross-trained existing employees to maximize team agility and performance.
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Maximized performance by monitoring daily activities and mentoring team members.
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Evaluated employees' strengths and assigned tasks based upon experience and training.
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Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
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Developed and maintained relationships with customers and suppliers through account development.
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EDUCATION
June 1999
High School Diploma
Webster Christian School, Rochester, NY
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