Michelle Steward

***** **. *****

Detroit, MI ***27

313-***-**** cell

Relevant Professional Experience

Communication, multitasking, prioritizing, organization, technical skills, interpersonal skills, customer

service skills and dependability.

Mortgage industry professional with underwriting and loan-processing experience and a comprehensive

knowledge of conventional and government loan programs.

Thorough in gathering borrower information, verifying loan documents and reviewing file documentation

to guide each loan from preapproval to closing.

Computer savvy in MS Office Suite, LARS and proprietary mortgage-processing software.

Professional Experience

Great Expression Dental Southfield, MI

Client Support Specialist 2019-2020

Assist with daily support for contractors bidding on homes to demolish. Answer incoming calls, support and email

support to contractors.

Detroit Land Bank-Detroit, MI

Client Support Specialist 2018-2019

Assist with daily support for contractors bidding on homes to demolish. Answer incoming calls, support and email

support to contractors.

Lead Pointe-Troy, MI

Customer Service Rep-At Home 2017-2018

Responsible for making outbound calls to clients who made inquiries on line to refinance or purchase a new home.

Shore Mortgage-Birmingham, MI

Underwriter II 2012 to 2014

Responsible for reviewing credit reports, appraisals and income to qualify borrowers for a loan. Review paystubs,

title, and other documents needed to approve the loan. Provide support to Account Executives and SR

Underwriters. Correspond with brokers regarding status of loans and status for closing the loan. Underwrite

approximately 9-15 loans per day.

Quicken Loans-Detroit, MI

Underwriter II, 2009 to 2012

Provided support to Mortgage Bankers and Sr. Underwriters by ensuring the timely, judicious and accurate

underwriting of loans. Maintained a pipeline of between 200-300 loans to underwrite, ensured documents

provided qualified borrower for a loan. Achievement Highlights

Met a monthly goal of 300 underwrites for closing.

Successfully processed some of the most challenging loan applications.

Appraiser Realty/LL Appraiser, 2007 to 2009

Worked under a Certified Appraiser assisting with writing and completing reports for lenders, Completed FHA, VA

and Conventional reports. Visited client’s homes to measure, view and take pictures of properties for reports.

Researched date for properties using RealComp and county websites.

Bretlin Home Mortgage/Loan Processor, 2000 to 2007

Provided friendly service to potential client’s by phone and personal appointments. Processed applications and

submitted information to lenders for approval. Ordered Verifications of Employment, Deposits and Mortgage.

Ordered title insurance, appraisals and surveys.

Education

Michigan Licensed Real Estate Agent

Michigan Institute of Real Estate- Southfield, MI

Certificate for LL Appraiser

Randolph Vocational Technical Center-Detroit, MI

Certificate for Business Administration

Thomas M. Cooley High-Detroit, MI

Diploma

Organizations

Highland Park Police Chaplain

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