Assistant Store Manager, Family Dollar
Resume:
J.DEANN SMITH
CUSTOMER SERVICE REPRESENTATIVE
CONTACT
***********@*****.***
PROFILE
When it comes to customer care my best traits come to the surface. I am compassionate and empathetic by nature. Excellent at conflict resolution, because I understand they are frustrated with the situation, not me. I have learned if you stay calm and be kind, it calms the entire situation. Solid team player with outgoing, positive demeanor with proven skills in establishing rapport with customers. Motivated, articulate, energetic, and results-oriented. I am looking to start a career and help build business for a company that recognizes and rewards these qualities.
SKILLS
COMMUNICATION
CONFLICT RESOLUTION
PATIENTS
ACTIVE LISTENING
DEPENDABLE
ADAPTABILITY
EXPERIENCE
Express Lane
Carrabelle, FL
2018-2019
Maintained customer satisfaction with quick and professional service. Resolved customer complaints and maintained clean and tidy checkout area. Maintained reports of transactions and greeted customers when entering and leaving establishment. Processed accurate and efficient sales and return transactions to facilitate customer satisfaction. Performed cash, card, and check transactions to complete customer purchases.
Dollar General
Carrabelle, FL
Third Key Manager
2007-2010
Listened and addressed customer concerns using creative problem-solving in accordance with company guidelines. Counted registers and cleaned and secured shop at end of shift. Directed employees to create displays, upsell featured items and tidy store during assigned shifts. Assisted Store Manager with scheduling, interviewing and other administrative tasks. Developed professional relationships to improve retention of key customers. Established team priorities, maintained schedules, and monitored performance.
EDUCATION
Lawrence County High School
1992-1996
Advanced Diploma
Colorado Technical University
2021-Present
Bachelor of Science in Criminal Justice
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