Service Agent Support

Willie Alfred Flowers III

phone: 614-***-**** email: adu95n@r.postjobfree.com

SUMMARY

Mr. Flowers is an experienced, manager and UX/Graphics Designer who has progressed from entry level roles to leading complex IT projects for nationally known recording artists and many others. Willie started in technology on a help desk. He learned customer service and fiscal discipline in the food service industry. In both industry segments he progressed to management with responsibility to guide 3 – 15 team members. Willie also has 15 years’ experience as an independent business owner, delivering marketing intelligence products and services to clients across the spectrum.

EXPERIENCE

Willie Flowers LLC 2016 - Present

Owner

Graphic Design - Create visual text and imagery concepts using Adobe, to communicate ideas that inspire, inform, or captivate consumers. Developed layouts and production design for advertisements, brochures, magazines, and corporate reports, etc.

As a UX Designer (user experience) my work focused on optimizing applications to improve ease of use and create the best user experience. My work process typically begins with an exploration of several distinct approaches to solve end-users’ problems. I frequently conduct in-person user tests to observe behavior. Then I generally refine the application, software and websites to create products that people like and find easy to use.

In Digital Marketing I was responsible for helping maintain a brand by working on marketing campaigns. Their duties include performing market research, strategizing with other marketing professionals and creating content to aid in the success of marketing campaigns.

Defined project objectives, operating budget, delivery dates, client approval, and go-live schedule. Contracts, scheduling,

AVI Foodsystems 2017 – 2019

General Manager/Chef

Duties: AVI Foodsystems is the largest, family-owned and operated food and hospitality provider in North America. Responsibilities included: Monitor all expenses (specifically labor and food costs) and revenues; prepare weekly, monthly and quarterly reports. and adjust as appropriate. Met with Vendors. Staffing - directly supervise and company staff 3 to 15. Developed and maintained hiring, training, and disciplinary processes and programs. Oversee scheduling of restaurants' staff. Controlled cost through careful inventory management and operated at 38 % cost.

All Team 2015 – 2016

Staffing Manager/Chef

Duties: Maintain standards for food storage, rotation, quality, and appearance. Ensure compliance with applicable health codes and regulations. Establish maintenance and cleaning schedules for equipment, storage, and work areas. Level 2 Food Manager.

Tailored Management (Garden City Group) 2011 -2015

Level 2 Customer Service Agent

Duties: Supported Inbound Call Center Activity for Claims Administrator Firm. Effectively responding to customers' issues who inquire about claims from various settlements. Indian Trust Settlement, Chase Bank Settlement. Resolved claims by approving or denying documentation, calculating benefits due, and determining compensation settlement. Ensured legal compliance by following company policies, procedures, and guidelines, as well as state and federal insurance regulations.

Belcan Staffing Solutions 2011

Customer Service Associate (CSA) Level 2

Funai brands include Phillips, Magnavox, Sanyo and Kodak.

Assigned to Funai: Responsible for troubleshooting Funai made products. Provided technical assistance and answers to users questions, assisting users by troubleshooting problems with computer hardware or software.

Teleperformance USA (Tier 2 CSA) 2009 – 2011

Responsibilities: Inbound Technical Support Agent for Verizon Fios Project. Call Center. Provided technical assistance and answers to users questions, assisting users by troubleshooting problems with computer hardware or software.

K- Café (Kmart) 2007 – 2009

Supervisor

Responsibilities included: Monitor expenses, specifically food and labor costs, and revenues; report and adjust as appropriate. Staffing - Directly supervise a highly effective company staff. Develop and maintain hiring, training, and disciplinary processes and programs. Oversee scheduling of restaurants' staff.

EDUCATION

2017 Associate Degree Columbus Culinary Institute at Bradford School, Columbus, Ohio

2022 Digital Marketing Certification (Udacity/OneTen)

2021 UX Design Certification (Udacity/OneTen)

2020 Lean Six Sigma White Belt Certification

2020 Personal Life Coach Certification

2019 ServSafe Food Protection Manager Certification

SKILLS

● Excellent verbal and written communication skills.

● Excellent interpersonal and customer service skills.

● Professional and pleasant telephone manner.

● Ability to explain technical issues to technical and nontechnical employees and customers.

● Strong analytical and problem-solving skills.

● Proficient with Microsoft Office Suite or related software.

● Proficient with or the ability to quickly learn an array of computer hardware and software.

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