NANCY MATIAS

Worcester, MA ***** Email: adu95b@r.postjobfree.com Mobile: 774-***-****

Business and Human Service professional with the experience and ability to combine strong administrative skills while working with empathy and compassion with a diversified population. Work well in a dynamic, high demand environment. Known for developing strong relationships, exceeding company goals, problem solving, meeting tight deadlines, and maintaining exceptional levels of quality and service.

Negotiation

Self-Starter

Mentor & Mediator

Problem Resolution

Case Management

Customer Focused

Microsoft Office Suite

Bilingual English/Spanish

Confidentiality -HIPPA

PROFESSIONAL EXPERIENCE

HMEA, Worcester, MA Case Provider (per-diem) 2022

Ensure client adheres to medical requirements such medications and meals.

Collaborate with DDS team to transition living arrangements and accommodations.

Work with special needs clients, safety, behavioral, day program ages 22 and over.

Manage client monthly income.

Workers Credit Union, Fitchburg, MA Collection Representative 2014 – 2022

Utilized COCC to collect on delinquent accounts to minimize the potential loss to the Credit Union

Contacted members by telephone, in writing and in person to resolve delinquent accounts

Monitored loan quality to achieve lowest possible delinquency and charge-off ratios

Prepared repossessions and legal accounts; perform skip tracing when members fail to make payment and or provide current address

Maintained strong relationships with customers, legal team, and repossession agents to facilitate timely payment and effective recoupment on delinquent accounts

Generated write-off, payment transferred and refunded paperwork for approval and processing

Prepared customer invoices and account reconciliations as requested

Identify, prepared and transition accounts to 3rd party collection

The Mentor Network, Worcester, MA Foster Parent/Mentor Coach 2002 – 2014

Legal guardian for children facing abuse or neglect; provide housing, meals, direct care, support, supervision, and general guidance

Transported child to medical/behavioral health, dental care appointments and recreational activities

Maintained records and documentation regarding the services and support provided

Ensure child was well cared for, advocated for his/her safety, and provided empowering guidance/support

ADDITIONAL EMPLOYMENT HISTORY

New York Life thru KN&T Staffing Agency Worcester, MA Switchboard Operator

Ensure accurate billing and issue payment receipts for assigned policies. Check accuracy (QA), finalize and scan all completed applications, file paper documents as necessary

Community Healthlink, Worcester, MA Residential Counselor/Admissions

Conducted new intake assessment for admissions, monitored adherence to treatment plans medication and program requirements. Assisted with daily program activities for individuals working on their sobriety

EDUCATION & TRAININGS

Salter College, Worcester, MA Accounting 32 Completed Credits

Burncoat Senior High School, Worcester, MA Graduate

Mentoring, Worcester, MA High Level of Care Mentoring Voices Against Violence

COMMUNITY ENGAGEMENT

International Ministry Movement of Glory Susan G. Coleman – Breast Cancer 5k El Buen Samaritano Southern Connecticut State University - Psychology Day Presenter

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