KRISTA GARRIS

Moody, AL ***** 205-***-**** adu95a@r.postjobfree.com

High energy professional with 20 years of management experience exceeding corporate productivity standards through recruitment and development of high performing and satisfied staff.

ACCOMPLISHMENTS

●Managed $2-$4 million volume profitable retail stores focusing on customer satisfaction by creating connections with a record of consistently increasing sales performance.

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●Retained 80% of staff at reopening after the COVID-19 shutdown. Also, provided input on safe COVID-19 best-practices helping upper management implement company procedures for staff for store reopening’s.

●Ensured store efficiency and profitability by recruiting and developing new and existing talent. Partnered with the management team on overcoming challenges and empowering them in independent decision-making to solve real-time problems in a fast-paced environment.

●Established a new brand in the market increasing sales from less than $1 million to $5 million profit during management tenure and overcoming challenges pre and post pandemic to achieve financial sales goals.

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●District top-performer in Loss Prevention compliance executing efficient quarterly, mid-year and year-end audits.

WORK HISTORY

Madewell – Birmingham, AL 11/2014-01/2023

Store Director 10/2017-01/2023

●Managed a $2.7 million dollar operation increasing sale results +27% LY and coached a sales team of 15-30 employees.

●Trained staff on daily responsibilities consistently coaching them to ensure customer satisfaction and peak store performance.

●Developed team collaboration, by setting and achieving goals and holding the team accountable and cultivating a positive work environment

●Managed a diverse leadership team encouraging growth within the company by coaching and developing team members’ leadership skills.

●Created and implemented marketing strategies partnering with local vendors to increase community engagement that resulted in additional revenue of up to $5,000 dollars each quarter and growing additional traffic improving overall year end performance.

●Ensured inventory accuracy generating daily cycle counts and regular audits exceeding company goals.

●Provided weekly HR audits to ensure employee practices were consistent and compliant with regulations. Managed weekly and monthly payroll to align with company payroll allowance.

Associate Manager 11/2014-10/2017

●Administered training and onboarding process for all newly hired employees. Partnered with HR on hiring and recruiting challenges.

●Mentored and supported training for employees to create a strong workplace culture. Partnered with District Manager to provide support to other managers with monthly training calls in developing talent in the market.

●Developed new talent through monthly conversations evaluating and encouraging employees in achieving goals and advancement. Partnered with the Store Director and communicated with the management team on continued training for associates.

Victoria’s Secret - Birmingham, AL 07/2011-11/2014

Assistant Manager

●Mentored sales team guiding them to apply effective sales techniques for excellent customer service

●Evaluated job applications and made hiring recommendations to employ top candidates.

Aerie by American Eagle - Birmingham, AL 07/2007-07/2011

Store Manager 07/2010-07/2011

●Managed and coached a sales team of 10-15 while recruiting top talent in the market.

●Adopted and executed business building strategies to introduce a new brand in the market.

American Eagle Outfitters-Birmingham, AL

Assistant Manager 07/2007-07/2010

●Hired and trained team on customer service and product education mentoring staff to achieve store goals.

●Served as Store Manager when needed maintaining continuity in sales and customer performance.

Victoria’s Secret - Birmingham, AL 01/2003-07/2007

Assistant Manager 01/2005-07/2007

●Performed superior customer service and sales tactics, including mentoring subordinate sales associates, assisting in a $4 million dollar volume store, the highest profit performing store in the district.

●Hired and trained sales team, coached associates to make the most of each customer's interactions.

●Partnered with the District Manager to host training classes in the district for professional development.

Store Manager - Florence, AL 01/2004-01/2005

●Managed a $2 million dollar revenue store driving profitability by developing a team for top performance.

●Built a rich and relevant team that reflected in overall store performance.

Sales Associate - Birmingham, AL 10/2003-01/2004

●Assisted customers and connected to create an enjoyable shopping experience.

●Promoted to PT Key Holder role to support management during high traffic periods.

EDUCATION

Jacksonville State University - Jacksonville, AL 09/1993-09/1998

Business Management

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