SUMMARY

Phone: 832-***-****

Address: **** ***** ** #*

Houston, TX 77004

Email: adu94y@r.postjobfree.com

Zasha Dennis

** + years of customer service.

Ability to remain resilient, project patience and empathy, and provide excellent Client service when dealing with stressful situations. Self-disciplined to manage own schedule and adhere to it. Ability to utilize multiple computer programs at the same time. Exhibit professional, courteous, and friendly behavior. Customer focus and adaptability to different personality types. Ability to multitask, set priorities and manage time effectively.Results-oriented Customer Service professional with a 20 year successful track record. Demonstrated ability to ensure that appropriate changes are made to resolve customers’ problems and refer customer grievances to designated departments for further investigation. Administrative Assistant dedicated to employee development with diverse background in management and customer service. Areas of expertise include:

– Customer relationship management

– MS Word, Excel, PowerPoint

– Customer account creation

EXPERIENCE

The Village Education Solutions

Brandi Spencer 713-***-****

5/23/22 to current

Online tutoring grades Pre-K - 6th. Substitute teaching. STEM enrichment each Friday. Docupros. 832-***-****

Document Specialist

7/22 to present

Procedural processes that reduce redundancy. Focus on detail, accuracy, and the impact of the final process. Organization. Database management. Spreadsheets. Reports. Sorting. Printing. Scanning documents, maps, and plans. Sylvan Learning Center Brenda Wheeler - 281-***-**** off. Administrative Assistant

1/2015 - 3/2022

Implemented and monitored programs to maximize customer satisfaction and manage on-site customer service representatives.

Interviewed, hired and trained new quality customer service representatives. Addressed negative customer feedback immediately.

Provided a high level of product and leadership support to representatives and clients. Answer and direct telephone calls

Communicate with customers, employees, and others to answer questions, address complaints, explain information, and take orders.

Operate office machinery

Maintain updated systems for filing, inventory, mailing, and databases Handle incoming and outgoing office correspondence Compile and maintain records of office activities and business transactions Type, format, proofread and edit documents from notes or dictation Prepare meeting agendas; attend meetings to take notes and write minutes Manage work schedules, calendars, and appointments Take inventory and order materials, supplies, and services as needed Troubleshoot problems that arise with office equipment Perform basic bookkeeping and banking transactions, including the collection, counting, and disbursement of money

Prepare and mail bills, invoices, checks, and contracts Pine Shadows Retreat 281-***-**** off.

Certified Nursing Aid

3/2012 -7/2014

Bathe and dress patients

Serve meals and help patients eat

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Take vital signs

Turn or reposition patients who are bedridden

Collect information about conditions and treatment plans from caregivers, nurses and doctors Provide and empty bedpans

Lift patients into beds, wheelchairs, exam tables, etc. Answer patient calls

Examine patients for bruises, blood in urine or other injuries/wounds Clean and sanitize patient areas

Change bedding, restock rooms with necessary supplies Gulf Packaging, Inc. 281-***-**** off.

Customer Service Leader/ Shipping Specialist

05/1999 to 07/2000

Verified and kept records of incoming/outgoing shipments in a timely and organized manner. Liaison to various logistic companies to ensure delivery of various materials. Packed and prepared materials certain orders up to 50 lbs Answering calls, taking messages and handling correspondence Typing, preparing and collating reports filing

Managing databases

Prioritizing workloads

Safeco Demolition

Administrative Assistant

02/1997 to 04/2009

Answer/direct telephone calls

Communicate with customers, employees, and others to answer questions, address complaints, explain information, and take orders.

Operate office machinery

Maintain updated systems for filing, inventory, mailing, and databases Handle incoming and outgoing office correspondence Compile and maintain records of office activities and business transactions Type, format, proofread and edit documents from notes or dictation Prepare meeting agendas; attend meetings to take notes and write minutes Manage work schedules, calendars, and appointments Obtain information to respond to requests by reviewing files, documents, and records Take inventory and order materials, supplies, and services as needed Troubleshoot problems that arise with office equipment Perform basic bookkeeping and banking transactions, including the collection, counting, and disbursement of money Prepare and mail bills, invoices, checks, and contracts. Make travel arrangements for personnel

Operated large equipment during transport from job site to job site. Occasionally leveled soil areas for access to job site EDUCATION

Houston Community College

Real Estate

1997

Lonestar College-Kingwood

Medical Sciences, Medical Administration, Medical Billing, 2008

Houston Community College

Applied Science

7/2020 - 12/2022

Electrical Fixtures

Basic Electrical Theory

SKILLS

Client relations specialist

Conflict resolution techniques

Team management

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Can lift up to 50lbs

Former CNA certified

Shipping and receiving

Safety-oriented OSHA knowledge

First Aid certified

Meticulous attention to detail. Focused on customer satisfaction Scheduling

Data Entry

Problem resolution ability

Able to operate a John Deere backhoe

Maintain and update payroll

Knowledge of Real Estate laws and practices

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