Gwendolyn G. Nichols

Doe Ridge Road, Hampstead, NC 28443

910-***-****

Qualifications Summary

Experience: Microsoft Office, Microsoft Word, Microsoft Excel, Electronic Medical Records, Point of Sale System, Diary Management, Decibel, Concur, VPOST EPX Credit Card Transactions, Goldmine Database Software, Microsoft Outlook, Microsoft Access, Meditech, Medisoft Network Professional, Centricity Physician Office Practice Management, Billing Software, Publisher, PowerPoints, Charting, Data Entry, Office Procedures, Filing, Faxing, Telephone Skills, Check In Receptionist

Professional Experience

Hearinglife: 2013-Present: Patient Care Coordinator & Office Manager: Help train new patient care coordinators, help providers with daily activities in dairy management and POS, assist’s patients, data entry, handle multiple phone lines, telemarketing, keeping patient’s information current in paper and electronic form, keeping up with repairs on devices, new orders, returns, enter in every test and send to primary care physicians, keep office organized and running as efficiently as possible, being kind and courtesy to each person that comes through the door, keep in communication with patients, create documents for office use, keep up with current stock and reorder when necessary, use Diary Management database for patient information and make sure what I have is the correct information, email correct documents to the main office and keep track of patient devices that are being repaired, set appointments, reminder calls before appointment for a reminder. Help keep my provider on track and make his day go as smoothly as possible.

Allen Tate Realtors: 2011-2013: Kathy Gregson’s Assistant: Home Office Manager: Created documents, flyers, spreadsheets, postcards, notices, letters, internet research, answer phones, filing, sorting documents, keeping current client records, create and send current listings for bi-monthly real estate booklet, mass mailing, run errands, fax, make copies of contracts and other documents, enter information in on Tempo and website, print out hot sheets for new leads. Moved to Rocky Point for Husband Employer

Karam Family Practice, 2010-2011: Check-In Receptionist, Office Manager: OFFICE CLOSED: Schedule Patients for Appointments, Fax Manager, Import reports into patients charts from the faxes, Helped gather information for patients, Information Technology Specialists, Mica Back-up’s, Took care of patients and had them in their rooms within 15 minutes of arriving, Contacted all patients to remind them of their appointments for the following day, the call forwarding is taking off and put on every day, Kept up with the patients charts and made sure the documentation was done correctly and the previous labs where addressed everyday and all nurses notes where entered correctly.

Randolph Radiological, 2001-2010: Collections Manager: OFFICE CLOSED: Turned patients over for non-payment on bills; spoke with representatives from our collection agencies that we use. Spoke with patients on why they were turned over & help them in any way that I could to resolve their bill. Accidents Manager: Over all accident claims. Also, spoke with attorneys on the clients they represent, send them any information they may need. Made sure they were being billed correctly. Billing: Accounts Payable & Accounts Receivable, Medical Claims Billing for Radiology & Vascular studies.

Education

1992 Graduated from Randleman High School

1993 Graduated from ECPI: Diploma in Computer Software Technology

References upon Request