Entry Clerk Data
Resume:
PROFESSIONAL
SUMMARY
EXPERTISE
PROFESSIONAL
EXPERIENCE
OLIMEGI
DISHMON
***********@*****.***
Southaven, MS 38671
Resourceful Coordinator possessing outstanding prioritization, multitasking, and planning abilities to juggle responsibilities. Systematic and methodical professional offering 5+ years of hands-on experience handling various administrative duties and tasks remotely and in a office setting. Commended and recognized for meticulous file management abilities. Natural leadership talent with motivational approach.
• Correspondence and Reports
• Coaching and Mentoring
• Staff Development and Training
• Performance Management
• Office Management
• Quality Assurance
• Motivational Leadership
• Handling Complaints
• Complex Problem Solving
• Handling Customer Complaints
• Time Management
• Resource Allocation
ADMINISTRATIVE COORDINATOR 01/2020 to Current
Humana - Remote
• Contributes to administration of utilization management and performs computations. Performs varied activities and moderately complex administrative, operational, and customer support assignments.
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Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
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Developed successful filing system to increase ability to retain and recover documents, reports and records.
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Gathered, entered, and updated data to maintain departmental records, and databases.
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Assisted with team building initiatives and overall support for maintenance of organizational culture and employee morale.
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• Resolved customer complaints or answered customers' questions. DATA ENTRY CLERK 02/2016 to 01/2020
Cigna - Remote
Input client information into spreadsheets and company database to provide leaders with quick access to essential client data.
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Followed data program techniques and procedures to maintain data entry requirements.
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• Reviewed, corrected, or deleted data verifying customer and account information. Supported data entry across departments as requested, switching promptly to new projects.
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Detected flaws in customer and account data, resolving issues, and communicating with supervisors.
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Processed customer and account source documents by reviewing data for deficiencies.
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Scanned and stored files and records electronically to reduce paper files and secure data.
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EDUCATION AND
TRAINING
COMPUTER SKILLS
CUSTOMER SERVICE SPECIALIST 05/2013 to 01/2016
ADT - Remote
Answering incoming and placing outbound calls to existing customers to help answer technical assistance questions and providing solutions.
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Troubleshooting ADT products and services and enhancing the customer experience through excellent communication of complex situations and solutions.
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Supporting programs and initiatives requiring a detailed and sophisticated knowledge of ADT accounts and services.
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Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
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• Improved customer service wait times to mitigate complaints.
• Set up and activated customer accounts.
INTAKE SPECIALIST 03/2011 to 04/2013
Access TeleCare - Remote
• Courteously answer all incoming calls and accurately document patient information. Effectively communicate with hospital clinical staff and Access TeleCare physicians to ensure timely and efficient patient care.
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Demonstrate service excellence in meeting and exceeding all metrics outline on performance index scorecard.
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Maintains a favorable, collaborative, and professional working relationship with all departments to ensure efficient working environment to achieve company's mission.
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Made outbound calls to providers to obtain information necessary to create or update authorization.
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• Verified insurance eligibility, benefits, and patient liabilities for defined services. Strayer University - Online
Bachelor of Science
Business Administration And Management, Expected in 12/2024 Strayer University - Online
Associate of Science
Business Administration, 12/2021
• MS Office
• Spreadsheets
• PowerPoint
• Tableau
• Excel
• Outlook
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