Case Manager Customer Service

Lorie Daly

***** *. ********* *** ****** AZ, **653 (C) 520-***-**** adu930@r.postjobfree.com

Professional Summary

Experienced Registered Nurse with strong clinical and customer service skills. Professionally trained RN with experience enforcing high standards of culturally competent care for diverse patients. Registered Nurse with 16 years of experience in clinical settings providing nursing care to various populations. High-performing Manager with 14 years of healthcare management experience in hospital and medical environments. I was a LPN for 7 years prior to getting my Bachelors in Nursing. Dedicated nurse with 16 years of experience in a variety of areas which include the Emergency room, Progressive Care Unit, Medical/Telemetry, General Surgical, Orthopedic Surgical unit and Rehabilitation facility. I am experienced in Psychiatric nursing as well as drug and alcohol rehabilitation. I have performed as a Senior RN Manager for 3 and a half years, duties include: interviewing and hiring new staff, training, educating staff, being accountable for productivity, ordering materials and equipment, budget management, counseling staff using Just Culture correction program, managing timecards and payroll, working closely with physicians and building positive productive communication between physicians and nurses. I opened two observation units with an average discharge time of 14 hours. Developed a fall reduction/mobility program as well as a plan to minimize hospital acquired delirium. I am an innovative leader that strives to increase patient safety/satisfaction and efficiency.

Experience

TRIAGE RN MEDICAL CASE MANAGER BH RN MHC HEALTHCARE FEB 2019-PRESENT

· Developed weight loss program, offering consultation, individualized diet/exercise plan, and progress monitoring.

· Sole case manager in support of two remote MHC facilities. Track patient care in accordance to Health Resources and Services Administration regulation.

· Coordinate and execute care plan with patient and care team.

· Educate patients and their families on healthcare best practices, treatment plan requirements, and medication usage.

· Conduct phone triages assessing patient symptoms and directing patient to the appropriate level of care.

· Administering court ordered BH client injections and preparing medication boxes for compliance.

ARIZONA STATE PRISON NOV 2017-FEB 2019

· RN: intakes

· Screening for mental health

· Administration of medication

· Managing emergencies on the yards.

· Worked with diverse ages from teenage through elderly inmates

HOUSE SUPERVISOR SONORA BEHAVIORAL HEALTH APR 2017-NOV 2017

· Oversaw and managed anywhere from 20-30 clinical and support staff in patient care activities while maintaining a high level of staff morale and professionalism.

· Assist with intakes and patient admissions.

· Demonstrated ability to lead and motivate outstanding healthcare teams.

· Support and assist the staff.

· De-escalate patients and families in crisis.

SENIOR RN MANAGER BANNER UNIVERSITY SOUTH CAMPUS JAN 2008-APR 2017

· Oversaw and managed anywhere from 87 to 110 clinical and support staff in patient care activities while maintaining a high level of staff morale and professionalism.

· Increased unit productivity for a 40 and a 17-bed medical/telemetry unit.

· Processed monthly reports for department performance.

· Instructed patients and family members on proper discharge care.

· Demonstrated ability to lead and motivate outstanding healthcare teams.

· Developed and implemented nursing care plans.

· Trained new staff on quality control procedures.

· Followed infection control procedures.

· Assisted patients with daily functions.

· Monitored fluid intake and output levels.

· Extensive experience working in homes with disabled children and adults.

· Collected blood, tissue and other laboratory specimens and prepared them for lab testing

· Developed and produced all office flyer notifications for important policy changes, office news and events

· Maintained all confidential personnel files, license, and CPR compliance records.

· Strong leader for nursing personnel assigned to the unit/shift.

· Provided all daily living tasks to enhance quality of life for elderly patients.

· Experience with various medical conditions including Parkinson's, Dementia, Diabetes, Cancer, Alzheimer’s, and Paget’s disease.

· Assisted doctors with surgeries and non-invasive procedures.

CLINICAL NURSE LEADER UNIVERSITY PHYSICIANS HOSPITAL JAN 2008-JAN 2013

MANAGER ALACRITY HEALTHCARE JAN 2004-JUN 2006

CNA/LPN UNLIMITED MED STAFF ALACRITY HEALTHCARE APR 1998-MAY 2004

Education

BACHELOR OF SCIENCE: NURSING 2016 UNIVERSITY OF PHOENIX

ASSOCIATE OF SCIENCE: LPN 1999 PIMA COMMUNITY COLLEGE

Skills & Abilities

· Patient/family focused

· In-depth knowledge of intravenous therapy

· Patient evaluation/intervention

· Patient positioning competency

· Tracheotomy care

· Foley catheter insertion/removal familiarity

· Insulin medication assistance

· Patient and family advocacy

· Chest pain management

· Medical laboratory procedures

· Acute care expertise

· Neurology awareness

· Strong clinical judgment

· Diabetes and nutrition educator

· Preceptor

· Successfully direct staff meetings

· Adept at prioritizing/managing deadlines

· Professional bedside manner

· Thorough physical assessments

· Post-surgical care for general and orthopedic

Activities and Interests

Spending time with my children and grandchildren

Riding horses and motorcycles

Reading

Exercising

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